In my recent job, I maintain key accounts by demonstrating excellent organizational and time management expertise. To deliver high-level services, I engage with ‎residents, clients, other personnel, and the public. By meeting monthly/quarterly with RVPs of clients, I conduct business reviews, such as ‎administrator surveys. Moreover, I examine service quality delivered in all facilities and ‎districts through effective inspections. By tracking all of MIT’s training and RAP programs, I ensured the transition into permanent ‎roles. I inspect complaints related to the operation and the effects of satisfactory ‎solutions. ‎Below listed are some of my achievements within this role: Decreased over time by 17%+ and completed 25 start-ups by graduating more than 40 people from the MIT ‎program and 14 Registered Apprentices.‎ Engaged in evaluating Profit and Loss (P&L) statements and budgetary management to prepare the annual budget.‎ Decreased over time ranging from 19.7% to 2.1% by showcasing outstanding professional skills. ‎ Champion Environmental Services, laundry, and floor care program.‎ Managed 55-plus facilities across environmental services.‎

During this tenure, I monitored labor costs and related expenses by tracking and reporting variances against the budget. I’ve engaged in ‎the preparation of the annual hotel budget and assessed P&L statements. I have performed a wide range of ‎functions, such as room operations, laundry, security, F&B, sales, and housekeeping.Furthermore, I have supervised all Social Media responses and ‎website improvement. I’m recognized as a recruiter communicator with people scout. I led the opening of a 195-room ‎Historic Boutique hotel in the heart of downtown Houston with 4K+ sq ft of meeting space, a fully licensed Starbucks ‎store, and a full-service restaurant/bar.‎My key success in this role is: Ensured professional development/promotion of two and three employees in 2018 and 2019 respectively by ‎providing training in further management positions. ‎ Attained 35%+ GOP during the COVID-19 Pandemic by steering all staff members to generate revenue. ‎ Improved Welcome Upon Arrival YOY by employing elevated arrival experience for groups. ‎ Led revenue management and forecasting for property accuracy at 2% on a weekly basis.‎ Met and surpassed budgeted revenues and STR indexes within a few months of opening.‎ Acquired 52% of GOP before the start of the COVID-19 Pandemic by overseeing expenses. ‎ Minimized housekeeping labor and costs by executing the MAGC program. ‎ Boosted recognition for AES YOY by setting up “Stars of the Week”.‎ Enhanced EBITDA by 20% minimizing overtime YOY.

In my job as a Director of Rooms, I led end-to-end responsibilities for 400-room property to deliver high-quality customer service. I have overseen revenue ‎management and forecasting of property.In addition to the above, I supervised ‎the front office, housekeeping, guest services, loss prevention, laundry, transportation, and dining. I managed Hotel renovation after hotel flooded in 2017.‎Some of my key contributions are as follows: Increased process efficiency by training staff for further management positions and 3 in 2017 to ensure ‎the promotion of four people in 2016. ‎ Optimized guest engagement, satisfaction, and retention by contributing to GEM meetings on a regular basis ‎and initiating follow-up. ‎ Raised Medallia Scores by employing housekeeping incentive programs for “everything in working order”.‎ Boosted turnover and cleanliness of guest rooms by executing incentive programs for housekeeping targets.‎ Enhanced Welcome Upon Arrival YOY by executing National Days into the check-in experience.‎ Improved AES YOY by developing “Happy Carts” for the housekeeping team

During my job at Club Quarters Hotel, I communicated and discussed all critical information with the department by participating in pre- and post-convention ‎meetings. I’ve managed and monitored residential apartments and leasing operations.‎Here are my major contributions for this job role: Identified new vendors and fostered positive relationships with key stakeholders to reduce guest supplies.‎ Directed 382-room property and 20 Residential Apartments.‎ Served as liaison between Atlas Air, United Airlines, and American Airlines to discuss status and progress. ‎ Transitioned internal valet to contract services and increased monthly revenue worth $10K+ with a reduction ‎in payroll liability by $11,500.‎

Here, as a Hotel Manager, I supervised the day-to-day duties of a 428-room resort. I have managed Valet, Concierge, Guest Services, PBX, Front Desk, ‎Security, Engineering, Gift Shop, Fitness Center, Spa, Transportation Department, Kids Crew, and Special Event ‎Services. By recruiting, reviewing performance, coaching, and developing staff member morale, I ensured the achievement of hotel ‎services and standards.Further, I am involved in the organization of concerts and entertainment shows at hotels. ‎By employing a VIP arrival process, I partnered with Sales and Housekeeping. I maintained and updated the hotel website ‎to offer the best services. I executed Movies by Pool and Karaoke Night, resulting in added value for guests' stays.‎A section of my accomplishments include: Generated revenue by $5K on a monthly basis by employing Open Table Program at fine dining restaurant ‎Shearns. ‎ Maximized package revenue of $25K+ monthly by implementing a new reservation booking system for hotels. ‎ Recognized as project coordinator for new PMS, Opera, and responsible for all training on property.‎ Utilized key program for special events by generating a Guest Comment Card program web-based. ‎ Boosted productivity and morale by creating monthly roundtables with associates. ‎ Grew revenue worth $10K+ on seasonal months by executing new Spa programs. ‎ Decreased turnover in key departments by executing incentive programs.