• Responding to and resolving customer inquiries and providing technical assistance over the phone.• Providing additional customer education and information as needed.• Recommending solutions though research and critical thinking. • Contributes ideas and practical solutions to support process improvement efforts.• Adept in comprehensive coverage of multiple areas of the laboratory including: Accessioning, Referrals, Microbiology/Virology and Specimen Management.

As a Generalist I was cross trained to cover 5 Pre-Analytical areas of the laboratory:• Accessioning• Specimen Management • Referrals • Microbiology• LabCorp's automated specimen processing system (PROPEL).This position requires the ability to multitask, work as a team or independently with minimal supervision and excellent computer skills.Specific job duties varied based on department being covered which can change frequently during a shift and… Show more As a Generalist I was cross trained to cover 5 Pre-Analytical areas of the laboratory:• Accessioning• Specimen Management • Referrals • Microbiology• LabCorp's automated specimen processing system (PROPEL).This position requires the ability to multitask, work as a team or independently with minimal supervision and excellent computer skills.Specific job duties varied based on department being covered which can change frequently during a shift and included:• Specimen processing• Data entry• Touch sample processing• QNS resolution• Loading and unloading of instrumentation• Sorting and expediting samples• Plating microbiology samples• Locating specimens • Problem resolution Show less

• Served as the technical reference for a spectrum of departments, including Core Lab, Special Testing, Cytology, and Microbiology. • Delivered consultation and coordinated technical support for OhioHealth's draw sites, physicians, client medical practices, and laboratories. • Assisted stakeholders with recommendations, driving notable process enhancements and bolstering quality assurance benchmarks. • Instrumental in designing, evaluating, and implementing OhioHealth’s… Show more • Served as the technical reference for a spectrum of departments, including Core Lab, Special Testing, Cytology, and Microbiology. • Delivered consultation and coordinated technical support for OhioHealth's draw sites, physicians, client medical practices, and laboratories. • Assisted stakeholders with recommendations, driving notable process enhancements and bolstering quality assurance benchmarks. • Instrumental in designing, evaluating, and implementing OhioHealth’s groundbreaking Problem Resolution Database system. This created a paradigm shift in root-cause analysis enabling precise identification of opportunities for educating clients and OhioHealth Associates. This resulted in reduction in errors and a profound amplification in patient care quality, permeating throughout the entire healthcare system.• Earned distinguished recognition as a 5-time nominee for OhioHealth's esteemed Prism Award.• Pioneered the adoption of ServiceNow for ticket tracking and statistical analysis within OhioHealth Laboratories further amplifying operational efficiency. Show less

• Prepared Requests for Proposal (RFP), specifying service delivery goals and objectives.• Reviewed and approved/rejected grant applications based on satisfaction of RFP requirements and adherence to State and Federal Law. • Participated in qualitative and quantitative monitoring and evaluation of statewide and county Emergency Preparedness programs (grant applications, budgets, policies, plans and actual responses).• Researched and developed policies related to PHEP… Show more • Prepared Requests for Proposal (RFP), specifying service delivery goals and objectives.• Reviewed and approved/rejected grant applications based on satisfaction of RFP requirements and adherence to State and Federal Law. • Participated in qualitative and quantitative monitoring and evaluation of statewide and county Emergency Preparedness programs (grant applications, budgets, policies, plans and actual responses).• Researched and developed policies related to PHEP program.• Conducted site visits for programmatic assessment and identification of technical assistance needs and reviewed of all sections of Board’s Community Emergency Preparedness Plan. Show less

• Managed a Specialized caseload by providing linkage to community mental health providers for Ohio’s soon to be released, mentally ill inmates (Upwards of 30 cases or more simultaneously).• Prepared psychosocial reports and post release treatment plans based on interviews and legal, medical and psychiatric file research. • Gathered and analyzed statistical data. Prepared policy proposals for ODRC, ODMH and community mental health providers based on this research and analysis… Show more • Managed a Specialized caseload by providing linkage to community mental health providers for Ohio’s soon to be released, mentally ill inmates (Upwards of 30 cases or more simultaneously).• Prepared psychosocial reports and post release treatment plans based on interviews and legal, medical and psychiatric file research. • Gathered and analyzed statistical data. Prepared policy proposals for ODRC, ODMH and community mental health providers based on this research and analysis. • Developed and conducted program orientation and staff training sessions for ODHM and ODRC employees.• Participated and contributed to Request for Proposal (RFP) process and vendor selection for Cuyahoga County Mental Health Board (At their request). • Networked with the Department of Corrections, The Adult Parole Authority, the courts, social services and other agencies to address issues and promote opportunities for effective treatment. • Assisted consumers by preparing their enrollment applications for such social services as Medicaid and Social Security.• Trained and mentored new Community Linkage Social Workers.ACHIEVEMENTS: • Revamped and developed The Ohio Department of Mental Health’s new Community Linkage database system. RESULT: A more stable database system capable of handling larger amounts of data. • Researched and purchased Topaz electronic signature pads and incorporating them in the database system. RESULT: A reduction in resource consumption and releases were able to be electronically stored rather than being unique and potentially lost or destroyed.• Researched, developed and incorporated a secure email system. RESULT: 90% reduction in resources previously used while increasing speed and accuracy of information exchange between the Department, The Ohio Department of Parole and Community Providers. Show less

• Provided case management services for at risk youth in the non-intensive mental health unit. • Prepared and facilitated of Normative Culture Groups.• Prepared Unified Case Plans describing the youth’s progress in treatment.• Prepared and facilitated mental health training for employees of The Ohio Department of Youth Services.• Observed youth and noted and deterioration or progress in behavior and/or mental health in order to enable action to be taken to help… Show more • Provided case management services for at risk youth in the non-intensive mental health unit. • Prepared and facilitated of Normative Culture Groups.• Prepared Unified Case Plans describing the youth’s progress in treatment.• Prepared and facilitated mental health training for employees of The Ohio Department of Youth Services.• Observed youth and noted and deterioration or progress in behavior and/or mental health in order to enable action to be taken to help them. Show less

• Managed a Specialized caseload by providing linkage to community mental health providers for Ohio’s soon to be released, mentally ill inmates (Upwards of 30 cases or more simultaneously).• Performed assessments of consumers in the field to determine needs through psychiatric file research and psycho-social interviews. • Prepared and instituted treatment plans related to areas such as health, substance abuse and mental illness. • Networked with the Department of… Show more • Managed a Specialized caseload by providing linkage to community mental health providers for Ohio’s soon to be released, mentally ill inmates (Upwards of 30 cases or more simultaneously).• Performed assessments of consumers in the field to determine needs through psychiatric file research and psycho-social interviews. • Prepared and instituted treatment plans related to areas such as health, substance abuse and mental illness. • Networked with the Department of Corrections, The Adult Parole Authority, the courts, social services and other agencies to address issues and promote opportunities for effective treatment. • Responded to all types of inquiries, both written and verbal from agencies nationwide such as U.S. Marshal, Federal Prisons, Foreign Embassies, client family members and out of state service providers. • Assisted consumers by preparing their enrollment applications for such social services as Medicaid and Social Security. • Trained and mentored new Community Linkage Social Workers.ACHIEVEMENTS: • (1995 – 2002): Conceived and developed The Ohio Department of Mental Health’s Community Linkage database system. RESULT: More accurate and less time consuming statistical analysis and resource planning for the Department. • Researched, purchased, installed and trained staff on the use of portable printers for use in the field. RESULT: Elimination of nearly all hand written documentation saving productive time and resources the Department. Show less

• Provided advocacy for consumers with family, social services and employers.• Implemented and supervised individualized habilitation plans in such areas as self-care (i.e., grooming, toileting, eating, dressing), communication, socialization, safety, perceptual motor skills, functional arithmetic (i.e., numerals, money, measurement, time) and behavioral management.• Observed consumer's behavior and participation in habilitation programs; prepared reports on client behavior and… Show more • Provided advocacy for consumers with family, social services and employers.• Implemented and supervised individualized habilitation plans in such areas as self-care (i.e., grooming, toileting, eating, dressing), communication, socialization, safety, perceptual motor skills, functional arithmetic (i.e., numerals, money, measurement, time) and behavioral management.• Observed consumer's behavior and participation in habilitation programs; prepared reports on client behavior and maintained progress notes. • Served as a member of an interdisciplinary treatment team in developing and reviewing individualized habilitation plans; reported on client progress and made recommendations concerning changes in individual habilitation plans. • Taught vocational and domestic skills, cooking and comparison shopping to consumers. • Traveled to the homes and worksites of consumers to carry out duties and tasks as specified in the care plan designed to enable a good degree of independent living. • Assisted consumers by preparing their enrollment applications for such social services as Medicaid and Social Security. • Acted as consumer Payee. • Mentored and supported consumers to encourage social inclusion.• Offered counseling for consumers as needed. Show less

• Received, screened, evaluated, and investigated referrals/complaints relative to alleged child abuse and/or neglect and alleged institutional abuse and/or neglect.• Accessed the priorities/urgency of each referral/complaint and to made appropriate referrals and/or took necessary measures to ensure the protection of children.• Documented all referrals/complaints with specificity as to type; recorded all relevant and appropriate information obtained; completed all required forms… Show more • Received, screened, evaluated, and investigated referrals/complaints relative to alleged child abuse and/or neglect and alleged institutional abuse and/or neglect.• Accessed the priorities/urgency of each referral/complaint and to made appropriate referrals and/or took necessary measures to ensure the protection of children.• Documented all referrals/complaints with specificity as to type; recorded all relevant and appropriate information obtained; completed all required forms and/or referrals and made reviews as appropriate to ensure completeness of all documents and records. • Conducted investigations in areas where dangerous situations may have been encountered. • Conducted thorough investigations to locate persons who were alleged child abusers, this included interviewing of all individuals who may have had knowledge as to the whereabouts of the alleged child abuser. • Interviewed individuals associated with a referral/complaint (e.g. complainants, family members, doctors, nurses, and others familiar with the family and/or present situation). • Prepared comprehensive reports and records of investigative findings which supported or refuted allegations and recommended appropriate actions. • Served as a liaison to social service agencies, local police, local law enforcement agencies and Departmental attorneys regarding reports and investigation activities of child abuse and neglect cases. • Aided local law enforcement officials in fact finding and compiling case information. Show less

• Maintained a caseload of SMI, SA and MR/DD clients by designing, implementing and monitoring treatment plans.• Maintained working relationships/communication with other agencies and ensured consumers were linked to services. • Assessed consumer’s vocational needs and determined appropriate interventions. • Provided in-home services to consumers and their families. • Provided therapy hours for assessing, diagnosing and treatment of mental… Show more • Maintained a caseload of SMI, SA and MR/DD clients by designing, implementing and monitoring treatment plans.• Maintained working relationships/communication with other agencies and ensured consumers were linked to services. • Assessed consumer’s vocational needs and determined appropriate interventions. • Provided in-home services to consumers and their families. • Provided therapy hours for assessing, diagnosing and treatment of mental disorders.• Documented all contact with consumers and collaterals. • Provided 24 hour on-call for crisis intervention. • Provided transportation for consumers when appropriate. • Acted as consumer payee when necessary.• Provided advocacy for consumers with family, social services and employers.• Completed case activity logs and all related documentation.• Served as a member of an interdisciplinary treatment team in developing and reviewing individualized treatment; reported on consumer progress and made recommendations concerning changes in individual treatment plans. Show less

• Answered all crisis hotline calls provided crisis intervention counseling related to suicidal ideations, domestic violence, substance abuse and child abuse/neglect to for callers.• Assessed the status of and identified potential psychological and/or psychiatric behaviors of hotline callers and referred as appropriate.• Assessed the status of, identified a need for drug/alcohol services for hotline callers.• Documented all contacts (via phone) on a case note each day.

• Facilitated in-house dual diagnosis based groups.• Escorted consumers to AA/NA meetings and mental health appointments.• Provided transportation as necessary.• Monitored, evaluated and recorded consumers behavior and progress. • Ensured safety and security of SAMI House and consumers. • Taught comparison shopping, cooking and household care skills to consumers. ACHIEVEMENTS: Presented at the 1992 National Social Workers Convention in… Show more • Facilitated in-house dual diagnosis based groups.• Escorted consumers to AA/NA meetings and mental health appointments.• Provided transportation as necessary.• Monitored, evaluated and recorded consumers behavior and progress. • Ensured safety and security of SAMI House and consumers. • Taught comparison shopping, cooking and household care skills to consumers. ACHIEVEMENTS: Presented at the 1992 National Social Workers Convention in Philadelphia, Pa. Topic: “Treatment of Dual Diagnosis (Substance Abuse and Mental Illness) in a Rural Community”. Show less