Patrick Silva Email & Phone Number

Lisboa, Portugal

Lisbon, Portugal

Remote and on-site technical support for around 2,000 employees (Windows 10,Windows 11, Office 2016, Software Licenses)Software installation and configurationComplete installation of microcomputers (new, upgrades, hadwares, software) viaSCCMConfiguration of accounts Office 365Scheduling and distributing tickets using ITIL methods, user feedback (Easy Vista)Registration and configuration for VPN access (DUO)Administration and registration of wifi network access… Show more Remote and on-site technical support for around 2,000 employees (Windows 10,Windows 11, Office 2016, Software Licenses)Software installation and configurationComplete installation of microcomputers (new, upgrades, hadwares, software) viaSCCMConfiguration of accounts Office 365Scheduling and distributing tickets using ITIL methods, user feedback (Easy Vista)Registration and configuration for VPN access (DUO)Administration and registration of wifi network access (Meraki)Network device management and registration (Lansweeper) Show less

Service and registration of technical problems (CA)Ticket Management by SLA(CA)Remote User Maintenance (Remote Desktop, Manager Remote Control and mRemoteNG)Routing of records to teams (CA)Documentation of processes for troubleshooting (Word)Clarification and User Support via (Teams, Outlook and PhoneBar)Contact with users, other teams and technical sectors via (Teams, Outlook and PhoneBar)Administration of AD, TS, DHCP, DNS, File Server, Print Server servers… Show more Service and registration of technical problems (CA)Ticket Management by SLA(CA)Remote User Maintenance (Remote Desktop, Manager Remote Control and mRemoteNG)Routing of records to teams (CA)Documentation of processes for troubleshooting (Word)Clarification and User Support via (Teams, Outlook and PhoneBar)Contact with users, other teams and technical sectors via (Teams, Outlook and PhoneBar)Administration of AD, TS, DHCP, DNS, File Server, Print Server servers (Windows Server2016)Technical Support(Windows 10, Windows 11, Office 2016, Office365, Software Licenses)Maintenance and identification of network equipmentReplacement of Deskside technician on vacation (Temporary)Maintenance and formatting of computersControl and manag Show less

Lisboa, Portugal

Logging and filtering of technical problems (Service Now)Forwarding records to teams (Service Now)Documentation and Creation of procedures for the correct routing of the ticket (Word)Customer service and clarification via (Teams, Outlook and PhoneBar).

Sorocaba, São Paulo, Brasil

Administration of AD, TS, DHCP, DNS, File Server, Print Server servers (Windows Server2016)PABX server administration (Windows Server 2008)Documentation of administrative processes of the IT department (Word and Draw.io)Inventory Control (ServiceDesk-ManageEngine)Technical Support(Windows 10, Windows 11, Office 2016, Software Licenses)Implementation and request for purchase of material for the IT sector (Datasul-Totvs)Control of invoices relevant to the acquisition… Show more Administration of AD, TS, DHCP, DNS, File Server, Print Server servers (Windows Server2016)PABX server administration (Windows Server 2008)Documentation of administrative processes of the IT department (Word and Draw.io)Inventory Control (ServiceDesk-ManageEngine)Technical Support(Windows 10, Windows 11, Office 2016, Software Licenses)Implementation and request for purchase of material for the IT sector (Datasul-Totvs)Control of invoices relevant to the acquisition of IT equipment (Datasul-Totvs)Maintenance and identification of network equipmentContract management (Windows, Office, Firewall, Fixed and mobile telephony, Internet,etc.)Customization and Use of the ticket tool (ServiceDesk-ManageEngine). Show less

Sorocaba, São Paulo, Brasil

Documentation of administrative processes of the IT department (Word and Draw.io)Technical Support (Windows 10, Windows 11, Office 2016, Software Licenses)Implementation and request for purchase of IT material (Datasul-Totvs)Maintenance and identification of network equipmentContract management (fixed-line and mobile telephony, Internet, etc.).

Sorocaba, São Paulo, Brasil

Management and maintenance of 40 computers (Generic)Technical Support via Inbound and email (Windows 7, Windows 10 and Office 2016)Support to Robotic LEGO classesManagement of the DVR (Intelbras).

Sorocaba, São Paulo, Brasil

Management and maintenance of 50 computers (Dell and Positivo)Network infrastructure (cabling, electrical ducts and keystones)Network administration (group in AD and user data traffic)Technical Support via inbound and email (Windows XP, Windows 7 and Office 2012)Inventory control (peripherals and network devices)Technical visits (infrastructure control and internal software).

Curso Superior De Tecnologia (Cst), Redes De Computadores

Systems Analysis And Development, Análise E Desenvolvimento De Sistemas

Computer Technician, Informatics