Patrick Simone Email & Phone Number

United States

Greater New York City Area

Manage a team of eight credential analysts, monitor and assess their performance through regular feedback sessions, annual performance reviews, goal-setting and development, and trainings. Oversee work flow and coordinate with other managers and departments to ensure project completion and high customer service standards. Work with internal and external stakeholders to provide tailored reporting services and manage and train staff accordingly. Maintain highest confidentiality standards.

New York, New York, United States

Oversee a group of credential examiners in reviewing educational documents from over 200 countries to ensure authenticity and accuracy of categorization. Manage schedules, analyze performance data, train reports, and assess productivity in order to maintain production and provide the best services to our customers.

New York, Ny

Review documents to determine whether they meet WES documentation standards. Maintain strong knowledge of WES documentation requirements. Prepare and conduct trainings for fellow team members. Review work completed by team members and work with them on minimizing and eliminating mistakes. Review completed files to discover potential upgrades and\or challenges. Assist other departments as needed by completing credential analyst and processing assignments.

Long Island City, Ny

Reviewed radio and television commercials, creating a storyboard layout of relevant scenes and transcribing the entirety of all verbal and written dialogue. Worked closely with other staff to provide excellent customer service and product in a timely fashion.

Cold called previous show attendees to offer ticket packages. Provided the highest level of customer service and support while demonstrating my strong theatrical knowledge base.

Huron, Oh

Provided overall assistance to various department heads. Maintained schedules, acted as a liaison between department heads and provided patrons with overall customer service (ticket sales, seating, show knowledge, etc.). Provided clerical support including filing, copying and database input.