Revenue Protection expert

To reduce distribution losses in the power distribution system so as to enhance the corporation’s revenues and quality of life for all in line ith the Zesco mission statement, through the implementation and continual improvement of our distribution loss reduction management systems.

• Successfully managed to train a multi-cultural group of over 1,000 Zesco employees in high performance leadership in order to improve the service delivery in the company.• Successfully provided change management support to the entire Zesco for transformational projects and initiatives hence created a culture that is healthy, engaged, and productive.

• Contributed to the reversal of the ever increasing commercial losses trend for ZESCO Ltd by focusing on revenue protection efforts on the business cycle. Commercial losses dropped to below 14 percent from over 20 percent thus achieved the target for the first time since 2005 and therefore saved the corporation billions of Kwacha’s of revenue losses.• Effectively prepared and monitored departmental budgets.• Formulated policies, plans, standards and guidelines to ensure corporate uniformity in dealing with commercial loss reduction challenges.• Timely prepared management reports for making effective management decisions which helped to strengthen the capacity of individual divisions in order to reduce commercial losses.• Ensured that customer information system met the present and dynamic business needs of the corporation. • Strong customer service and communication skills.

• Developed customer services strategies in the department to effectively resolve customer queries in time which improved the customer relationship in the corporation.• Reduced the number of cases on the theft, illegal usages and frauds of electricity which resulted into an increase in revenue collections in the company by millions of Kwacha’s.• Successfully implemented innovative scheduling and reporting system to more efficiently organize the day-to-day operations of the department.• Effectively managed the inspections and audits of power distribution systems saving the company billions of Kwacha’s from pre-mature equipment failure and damage thereby adding to the safety and reliability of the corporation’s energy delivery system.• Timely prepared technical information and reports which assisted management in making effective decisions.• Timely prepared and monitored the departmental annual budgets.• Received the “most outstanding and results oriented employee” labour day award.

• Efficiently managed to control power generation of 4x150MW hydro-generators and produced power on time.• Timely and safely carried out switchings on the main and auxiliary plant equipment which increased the plant availability. • Timely prepared technical information and reports about the station which assisted management in making effective decisions.• Effectively conducted ISO 9000-2000 Quality Awareness training programmes for all employees.

• Provided statutory and compliance testing of mine winders which reduced accidents.

• Participated in the successful installation of an automated programmable logic controlled roofing sheet plant.