Patrick Siu Email & Phone Number

Millburn, NJ, US

China, China, CN

• Led team of 9 and created a daily automated pipeline to detect 14M inauthentic (bot) accounts on average daily within TikTok’s user base. 94% of these accounts were not captured otherwise by any other defenses
• Created an autonomous data collection, alert monitoring system, and visualization to track and inventory all Bytedance + subsidiary mobile apps. The inventory of apps included features such as popularity ranking.
• Requested and approved by Dr. Holly Russo, Dr. Randy Garrett, PR communications to speak on behalf of Bytedance at George Mason University to present our expertise on data visualization for undergrad CDS 303 and.
• Supported 3 P&C litigation cases as a dedicated data research investigator, which required a quick turnaround on multiple ‘Requests for Data’ and preparing the corporate representative deposition across multiple.
• Extended data privacy scanning coverage of over 6 exabytes of data by engineering an integration bridge to allow Nuix’s file scanning capabilities to support HDFS

Roseland, New Jersey, US

• Provided thought leadership guidance to 3 direct reports, matrixed peers, and stakeholders
• Created an automated “live” revenue and KPI dashboard suite for the Data Monetization Employment and Income Verification based on API transactions and known pricing structure, to which executive and senior leadership.
• Automated the creation and scheduled delivery of data sets on AWS for the Data Licensing side of the business, which significantly improved reliability, speed to delivery, and efficiency compared to the previous manual.
• Provided analysis support to senior leadership to widen the understanding of ADP’s data sets and the ability to demonstrate to external clients the value it brings to their business. Some examples: real estate.

Roseland, New Jersey, US

• Created the business intelligence / analytics infrastructure from the ground up for the startup Wisely Direct within ADP
• Provided daily automated dashboards to enable KPI measurement and visibility into the performance of the business. Since Wisely Direct runs across multiple business units, we had the opportunity to unite 13 data silos.
• Proposed and created retention dashboards which revealed that more than half the of the population is ‘dormant’ and prime for reactivation. Empowered Marketing with full set of demographics behind every account: age.
• Stack: Python ETL, R, SQL, Postgres, Redshift, Docker, Tableau, HTML website, Shiny site

Roseland, New Jersey, US

• Built from the ground up, the data infrastructure to support analytics in the corporate Digital Transformation and Product Portfolio group to steer strategic decisions on a $700M digital transformation budget over a.
• Both engagements involve the creation of fully automated data pipelines end-to-end (source to dashboard), interactive reporting/processing with R Shiny + Tableau, AWS devOps, fully portable Docker containers – which.

Roseland, New Jersey, US

• “Changed the conversation” across the enterprise on what KPIs to focus on and the power of data
• Delivered a speech analytics POC, which converts call center speech to text, followed by a NLPsentiment and classifier to extract key drivers. Funding approved for enterprise deployment
• Updated the service case note categorization engine (see previous role below) to expand from 78% coverage on 26 topics to 75% coverage on 442 topics, while reducing processing time by 38%. The output of this engine.
• Led a team of ten to revamp the survey NLP categorization model, which resulted in a precision rate of 88%, improved relevant topics, with 100% alignment from 7 business stakeholders
• Quantified the likelihood of retention using client satisfaction ratings, which improved loss forecast for corporate finance and justified the dollar value of client satisfaction in project prioritization
• Stood up and automated the first enterprise wide Tableau dashboard, which enabled consistent and transparent cross-business unit performance measurement, delivered in 1 month

Roseland, New Jersey, US

• Improved the customer experience and reduced mistakes on the RUN platform payroll workflow, which contributed to $3.8M in cost savings
• Influenced key product planning decisions through client insights/interviews and data analysis using combined disciplines in data science and product management
• Created a reproducible monthly business intelligence dashboard that consolidates key performance indicators from eight fragmented data sources, across three isolated product departments, to produce a holistic view of.
• Created the functionality to categorize topics on NPS unstructured text surveys using unsupervised machine learning and NLP techniques
• Categorized 9M unstructured service case notes to surface drivers of call volume. The code runs on one laptop, 97% precision, 78% recall, runtime 7 hours, 26 category topics. Visualized dataset with a Tableau dashboard.

Roseland, New Jersey, US

• Introduced a modern data-driven approach of obtaining clients insights and quick hypothesis testing to a newly formed product team
• Promoted a culture of transparency and collaboration, which enabled delivering quick and effective results by leveraging knowledge and data that were siloed in various departments

Toronto, ON, CA

• Product managed the Reuters Insider financial video platform (http://insider.thomsonreuters.com/) and led efforts in product development, client relationships, and custom implementations, contributing to an annual.
• Managed key client implementations of the Reuters Insider player, increased revenue from $1.3MM to $2.5MM over one year
• Improved automated entity recognition accuracy in transcript data, which reduced manual metadata tagging efforts by 35%
• Delivered a database update project which enriched over 200,000 additions/updates to the Reuters Insider company database, drawing upon the main Thomson Reuters Entity Aggregation and Navigation (EAN) database
• Represented the "voice of the customer" and provided key market insight and business requirements for product development, reducing time-to-market and aligning the roadmap to market trends

Jacksonville, FL, US

• Championed the $80M MyDNB.com and DNB.com product line and turnaround from a 13% customer usage decline to a 10% usage increase over 5 months
• Managed the migration of 70k+ accounts from DNB.com to MyDNB.com, as part of the exit strategy to sunset the legacy DNB.com. Interactions include: communications with account representatives, providing specific.
• Provided product leadership for defects, enhancements, QA, and UAT to an agile development team of 19 resources
• Responsible for MyDNB.com P&L as well as 2nd tier problem resolution for customers service, technology, and sales support

Melville, NY, US

• Championed Canon’s proactive diagnostic system "imageWARE Remote" product line for North America, from a struggling feature to an aggressive growth of 21x over a three year period
• Conceptualized, proposed, and led a team of 11 to deliver a $1.5M software connector project that led to a key success in North America. The connector bolstered the adoption of imageWARE Remote to 98% amongst the.
• Developed strong C-level relationships with key industry leaders to form alliances of high strategic value
• Successfully positioned imageWARE Remote as the market leader and achieved 4.5 of 5 rating from Buyers Laboratory Inc.

• Engaged in a marketing and sales role, expanded the distribution network, producing a net result of $1.5M revenue increase in eight months
• Created product brochures, new accessory products, direct mail campaigns, technical specification documents, company website content, and all company marketing communications

• Managed the company’s main product line and created two of the company’s top selling products, resulting in a net 300% increase in monthly revenue over nine months
• Improved inventory quality and availability through streamlining the manufacturing process, which reduced the defect rate from 40% to 3%, an estimated $120,000 annual savings in labor and materials
• Managed client facing opportunities involving technical sales, government bids, term negotiation, and customer relations
• Created the company's first product catalog, product manuals, public relation articles, and renovated the company website: www.rackmount.com

* Pioneered the installation, deployment, and backup of a proprietary software work order system for the Biology Department, which resulted in over $80,000 in annual savings

* Researched and executed a flyer mail and fax advertisement campaign* Established a backup system and maintained all of the company's computer equipment

Bachelor Of Science (Bs), Computer Science

Ap C++, Ap Calc, Ap Physics, Tech Drawing

Data Science Specialization

Customer Analytics