Patrick Slattery Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

Plano, Texas, Us

Plano, Texas, Us

Columbus, Ohio, Us

• Lead ServiceNow Systems Administrator • Lead ServiceNow Developer - ITSM, ITBM, ITOM • Process Manager: Change management• Process design, implementation, governance, Consulting and improvement • Continual Service Improvement As a Senior ITSM Analyst - ServiceNow Architect for Encova Insurance, I am accountable for the items that are listed above. In addition to those primary roles and responsibilities, I also lead the team in ways of ServiceNow solution design , platform integrations, yearly road mapping, project management, process consultation, requirements gathering, test automation and Continuous Improvement advocate. With a thorough understanding of ITIL v3/v4 processes and extensive ServiceNow knowledge, I have implemented ServiceNow based solutions using ITIL best practice processes, methods, testing and training for many projects in the ITSM, ITBM and ITOM space.

Columbus, Ohio, Us

• Lead Service Now Systems Administrator • ServiceNow Developer• Process Manager: Change management• ITSM Process design, implementation, governance, Consulting and improvement • Continual Service Improvement As an ITSM Analyst - ServiceNow Admin/Developer for Encova Insurance, I am accountable for the items that are listed above. In addition to those primary roles and responsibilities, I also contribute to the team in ways ServiceNow development (Monthly release cycles), Process consultant, Buisiness Analyst and Continuous Improvement advocate. I administer our ITSM tool(Service Now) in all capacities including but not limited to, Service Mapping, Discovery, User, group and role administration, license management, Workflow creation and maintenance, Dashboard/reporting capabilities, 3rd Party Application Integration, and ServiceNow development.

Columbus, Ohio, Us

Columbus, Ohio, Us

Columbus, Ohio, Us

As a Help Desk Technician I, I supervise the operation of our service desk as a team lead. I am responsible for Statistics reporting, new hire training, day to day operations, knowledge and training documentation creation/maintenance, Process improvement and continuous improvement implementation, monitor associate progress to assist in creating developmental training plans, work as a point of contact for the group when interacting with other parts of the organization, and provide tier 1 and 2 support to a customer base of 1500-2000 end users. Of those end users we support a very mixed and dynamic environment. We support 3 major operating systems Windows 7, Windows 8/8.1 and the Mac operating system. We supports these operating systems in both local and virtualized environments, for local and remote employees. Due to the companies rapid growth and expansion we also offer 24/7 on call support to our off shore developers in China and India, who work with in our virtualized Windows 8.1 environment.

Us

As an operations manager I was accountable for a million dollar inventory at one of the larger retail locations in our district. My responsibility's included shipping and receiving, managing and reporting on purchase orders, shipments, inventory, returns to vendors, disposal/charge back of defective product, asset management, employee saftey and security training, and warehouse management. I also acted as one of three in building managers, managing a staff of 25-30 associates.