Patrick Sledge Email & Phone Number

Dayton, Ohio, United States

Manage three teams totaling 25 programming and project management associates.Maintained on-time completion rate in excess of 95% on ticket volume exceeding 20,000items per yearTrained and mentored three new team supervisorsManaged the transition from a full-time office environment, to a full-time remoteenvironment, to a hybrid environment during and after the COVID-19 pandemicOversaw a multi-year project to convert sales tools from Flash to HTML5, updating10000 individual media items on over 2000 systems.Proposed, successfully advocated, and designed an updated billing strategy to address amajor point of customer pain while preserving revenue and product value.Proposed, successfully advocated, and managed a major project to eliminate a majoroperational redundancy in forms programming.

Kettering,Oh

Supervise a team of 8-10 associates in programming and project management.Provided design input for docuPAD system enhancements.Revised team training program to be more effective.Improved reporting and forecasting tools to better manage team workload.Tested and improved internal tools for software delivery and customer billing.

Kettering, Oh

Management of Finance and Insurance Forms ProjectsEnsure quality, consistency, and compliance of F&I disclosuresTroubleshoot, track, and test issues reported by customersProvide internal training to improve output quality

Springfield, Oh

Assisted caseworkers in managing constituent concernsRepresented the Congressman at multiple public functionsProvided technical assistance on computer network and voicemail systemsMaintained daily operations of a congressional officeReviewed multiple media sources for articles relevant to the district and upcoming campaign