Patrick Staruch Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Hand selected to launch and open the new Caesars Forum Convention center. Developed and formalized the Convention Services Manual and standard operating procedures for the Convention Operations Department from the ground up. Organized and led all hiring functionality for team members in conjunction with human resources department. Oversaw and executed the training of 120 convention porters and environmental service supervisors, ensuring excellent performance of their duties in accordance with all new policies and procedures. Effectively managed and communicated logistics with third party vendors for all orders and deliveries of Convention Forum equipment.

Las Vegas, Nevada, United States

Planned and executed strategies for high-profile client events at the largest privately owned hotel and conference center in the United States; coordinating daily with catering, conference departments, and banquet teams. Partnered with the Director of Meeting Services to create a five-year capital budget expense plan and yearly budget, while continuing to optimize daily operations including payroll, operating expenses. Created process improvements and procedures to continually lower operating costs while maintaining inventory par levels. Implemented communications strategies with clients and support staff to continually improve efficiencies, while conveying updates and changes effectively. Built and solidified relationships between clients and the hotel through pre-convention and catering meetings.• Generated cost savings of $200,000 by analyzing business practices, creating equipment usage and storage strategies that reduced the amount of temporary manual labor by 17.17%• Created leadership succession plans for over 30 team members through one on one coaching and mentoring • Orchestrated schedules for over 110+ team members weekly including Assistant Managers, Floor Leads, and Porters in conjunction with business demands, ensuring client satisfaction and convention coverage. • Developed and headed maintenance and training programs for all porters on convention center equipment, meeting room setups, and over-all best practices. • Responsible for all maintenance and repair of conventions space.

Specialized Event Services Manager, 2013-2014Main point of contact for the execution of the client’s events. Effectively communicated their needs of all technical logistics and communications for events within meeting rooms, exhibit halls, and public areas. Effectively communicated the logistics of all with cross-functional teams including catering and conference management teams, technical staff, and vendors to ensure proper event execution and maximum guest satisfaction. Collected all necessary client information, including billing, event details, on-site contacts, and service requirements as stated in the signed service contracts. Managed and enforced terms and conditions as noted in SECC facility lease agreement, and other policies on behalf of The Venetian and Sands Expo. Convention Services Department Manager, 2011-2013Fostered a dynamic work environment by leading without authority, inspiring team members to provide optimal guest service levels to internal stakeholders, show management, exhibitors, and attendees. Identified and developed opportunities for convention services staff to work smarter, faster, and more collaboratively. Managed daily scheduling of departmental and temporary staff. Oversaw cleaning and maintenance of all public spaces. Supervised all meeting rooms and show floor reception sets.• Implemented a Customer survey for the department that improved the overall customer service scores increased customer satisfaction scores from 85% to 98% which allowed our company to achieve its company goals.

United States

UNITED STATES NAVY, Chief Logistics Specialist, USS Ronald Regan Aircraft Carrier, 1986-2007. Oversaw and trained all personnel in maintaining inventory valued at $171,000,000, and a budget of $28,000,000. Directed supply and warehouse activities for materials above $75,000,000. Planned layout of stockroom, warehouse, and other storage areas, based upon inventory turnover, size, and weight. Ordered, received, quality-inspected, stored, and preserved a variety of items. Compiled and maintained monthly reports on warehouse stock and requisitions.