Patrick Stead Email & Phone Number

Houston, Texas, United States

Paramedic roles, responsibilities, and duties provided at imaging facilities, outpatient surgical, and cardiovascular clinics in the greater Houston area

United States

Houston, Texas, United States

Critical care interfacility transport

Houston, Texas, United States

Paramedic

United States

Paramedic: Drive through mass vaccination medical observation team

Fresno, California, United States

Covid Rapid Response

Fresno, California, United States

Clinical shift coordinator with a focus on patient and employee advocacy.

Houston, Texas, United States

EMT-B

Austin, Texas

Managed and coordinated the delivery of all HPIT servers and supporting technologies used to host Business Applications. Focal point of contact for ITI Global Data Center Infrastructure Build and Server Delivery Team. Established and maintained relationships with several business implementation teams to drive improvements in Information Technology engagement for major HP Global IT initiatives. Conducted Customer Relation Management with Application Teams and Project Managers form various Business Units. Influenced overall IT and business planning to interlock, and communicate specific IT decisions relevant to the business implementation teams. Focal point of contact for LEAN process improvement team and Six Sigma initiatives. Defined individual, team, and organizational metrics that communicated daily project goals specific to the Global IT delivery team to VP, Director, and Senior level management. Followed defined Service Management processes and implemented Continual Process Improvements as needed to meet ongoing IT objectives within ITIL framework. Worked with multiple business functions and/or geographies to represent their needs during critical IT project planning and delivery. Assisted in Software Development of in-house applications meant to monitor business performance to ensure effectiveness, adjust strategy, and analyze operational data to ensure quality of server demand delivery. Conducted Requirements Gathering for multiple business projects and initiatives in conjunction with various Software/Systems Development Life Cycle methodologies. Key Achievements: Drove Server On Time Delivery up from 63% to 97% in six months. Received the top employee rating (EE: Exceeds Expectations) for the last three years, in addition to numerous awards and recognition from Managers, Directors, and the ITIO VP.

Austin, Texas

Lead the Global Hardware Delivery Team of Analysts, Technicians, and Contractors in support of the Installation, configuration, and maintenance of all Proliant and Integrity servers and supporting technologies such as Network, SAN, and Backup systems for all HPIT Global Data Centers. Drove restoration of impacted services while meeting the required service levels during technical, break/fix, and executive escalations. Implemented standardized solutions to various operational deficiencies in accordance with ITIL Service and Change Management procedures. Conducted daily server demand review with Hardware and Tech Support team to ensure service quality and prevent project constraints. Conducted research and design to develop and prioritize support services for existing and new business applications and/or information systems. Developed new systems and solutions through the integration of technical and business requirements per standard HP IT process methodology (such as ITIL and ITSM, and SDLC). Preformed Development and Prioritization of support services according to business criticality, including both 3rd party software and internally developed applications and infrastructure. Additional responsibilities included, analysis of business requirements, configuration of 3rd party software, implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Participated in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Preformed daily logistical functions including shipping/receiving, inventory auditing, and Asset Management. Assisted with Backup Operations, Tape Management, and SOX compliance through daily tape migrations and system audits.Key Achievements: Received 2 CIO Awards, 4 ITI awards, 3 E-awards, and multiple other recognitions from management for exceptions delivery of service.

Fort Bragg, Nc And Iraq

Installed, configured and maintained encrypted voice/data networks across multiple locations. Administered accounts and provided support to up to 72 voice and 100+ computer-terminal subscribers from Small Extension Node (SEN) connected by Line of Sight (LOS) UHF radio transceivers.Liaised with subscribers to determine network design requirements and implement solutions. Supervised, trained and mentored to up to 5 team members in daily network administration activities. Delivered training sessions to groups of up to 80 members on various subjects. Monitored networks to proactively resolve issues and ensure optimal uptime. Answered user inquiries about systems details. Performed troubleshooting of complex issues.Cultivated professional relationships with users to ensure all needs were met. Managed and ensured proper reconciliation of $2M inventory. Key Achievements:Deployed twice in support of Operation Iraqi Freedom (4/2003-4/2004; 3/2005-11/2005).Provided key support in design, installation and configuration of largest Multiple Subscriber Equipment (MSE) network ever, and received award for efforts. Successfully operated and maintained a single-channel tactical satellite radio used for highly secure, encrypted communications between high-level personnel.Received several awards, certificates and commendations for outstanding service. Earned “driver’s badge” for driving work vehicle over 12K miles with a zero-accident rate. Regularly demonstrated exceptional levels of innovation, resourcefulness and dedication to ensure all functions are completed beyond expectations.

Aas In Emergency Medical Services, Emergency Medical Technology/Technician (Emt Paramedic)

Magna Cum Laude

Bachelor Of Business Administration (Bba), Management Information Systems, General