Patrick Stephens Email & Phone Number

Kingston, On, Ca

Kingston, Ontario, Canada

Kingston, Ontario, Canada

-Document and inventory organizational hardware and software systems-Research, structure and implement system changes-Support users both local and remote in many environments-Generate and distribute user success tools to help minimize change impact-Organize work tasks between internal and external support teams-Review and refine support processes to maintain a constantly improving service level objective-Provide solutions for inter-organizational cooperation on projects

Kingston, Ontario, Canada

-Plan and execute IT projects for various organizations-Install, configure, manage Office 365 tenants-Maintain, troubleshoot and administrate local area networks, wide area networks, computer workstations and peripheral equipment-Implement data, software and hardware workflow-Monitor data backups and disaster recovery operations-Set up local area networks and connections to the Internet

Kingston, Ontario, Canada

-Installed, configured, tested hardware/software on new and existing systems-Small business network and system upgrades-Trouble-shooting and computer repair-System backup maintenance

Kingston, Ontario, Canada

-Diagnosed system issues for client computers, provided 1st level data recovery-Performed on-the-spot hardware and software installation

-Manage Ticket Queue.-Perform regular Maintenance and Support on Networks and Systems.-Organize IT Projects to minimize negative impact, while keeping healthy deadlines.-Keep ticket queue Organized.-Remote Support for Clients who are out of town, or need help out of regular office hours.

-Troubleshoot issues with user's Systems and Networks, aiming to resolves any issues on the users' first call.-Assist users with routine password resets, account unlocks, printer mapping and program installs.-Build and distribute tickets for higher tier teams to resolve-Extract data and build reports to help measure team performance, and find areas for improvement.-Submit process changes and give agent training based off reports.

-Diagnosed Windows and OSX system failures for client computers, provided 1st level data recovery, troubleshooting both hardware and software faults caused by component failure or OS corruption.-Performed on-the-spot hardware and software installation, recommended changes based on the type of platform and compatibility of components.-Designed and built custom PCs of all performance grades; designed, certified, tested and supported by Canada Computers.-Provided front line customer service, offered purchase returns and exchanges, inspection of defective hardware, informed customers of proper use of technology.-Placed, organised and kept track of customer sales orders and build orders, for online and in-store orders.