• Upgrading laptops and desktops to customer through various storefronts such as Amazon and Newegg. • Diagnosing and repairing defective units and preparing them for refurbished sale.• Performing research on new units to verify device specifications before being listed for sale. • Providing over the phone customer service and diagnostics.

• First contact for new data center builds. Product manager from start to production. • Managing team schedules to ensure tickets are completed within SLA time. • Working with Microsoft to build and maintain two data centers. • Primary contact for the project team while working remotely. • Performed audits to ensure items are fully received and locations documented. Racking servers and routers to Microsoft specifications. Cabling and labeling to Microsoft’s standards and specifications. • Provide 24/7 critical support--communicating via email, phone, text, and Microsoft Teams. Ensuring data centers are clean and cables are organized.

• Facilitated in upgrading a multitude of enclosure onboard administrators to enable support for HPE Gen 9 servers with no interruption in service to the clients.• Implemented procedures to test support spares and ensure servers are fully updated and reliable when needed.• Communicated with vendors and client teams to replace failing backplanes in several enclosures which required shutting down 16 servers per enclosure with zero impact to clients.• Maintaining hardware and software within Cerner’s data centers. Coordinated with associates to bring downed servers back online and provided proactive repairs. • Decommissioned and performed reclaims of obsolete servers. • Coordinated and monitored vendors in support of maintaining Cerner’s data center.

• Ensured client requested data is consistent in the database for various Cerner solutions. • Used and provided feedback for Excel and Excel scripts. • Trained and supervised new associates to perform tasks successfully. • Presented process improvement feedback to further improve efficiency and clarify documentation.• Part of a team that worked exclusively with a high priority, valued client to provide real time database updates.• Maintained a client site to assist technicians, nurses and doctors with transitioning to Cerner solutions.

• Guided customers through installation and troubleshooting of computer and company specific hardware and diagnostics. • Aided customers with account setup and management including remote diagnostics on their equipment. • Provided over the phone technical support for multiple internet service providers. • Assisted new employees and provided constructive feedback to help improve customer satisfaction.