- Global work experience in Automotive Aftermarket: An experienced Servicis Lead with a track record of implementing local operations, generating value-added services, driving sales growth, and sustainable profitability.-Leadership and collaboration: Recognized for leadership, cross-functional collaboration, building high-performance teams, and developing talents.Business turnaround: Proven success in business turnaround.Cross-functional team (CFT) leadership: Lead a cross-functional team for a service offering called “Electronic Repair” in the second stage of the IAM. The CFT comprised a team of employees from the Marketing, Logistics, Engineering, Administration, Hotline, Quality Management, and an associated workshop team of team leaders and technicians. We are responsible for the complete 2nd TradeLevel repair business of Bosch Electronic Services, including pricing, sales function, marketing (SEA, SEO), CRM, and website.Collaboration and adaptability: In this area, new aspects must be considered and reorganizations must take place to retain customers and raise awareness of the company’s service. It is also important to enable collaboration and cooperation between various departments.
