Patrick Swaney Email & Phone Number

Pittsburgh, Pennsylvania, Us

· First point of contact for clients and staff regarding issues with their hardware and software· Respond to tickets & process transactional requests· Develop various knowledge articles and Standard Operating Procedures· Manage users in Active Directory, Citrix, Exchange Admin Center, & other systems.· Work with various IT Teams, (Security, Financial Systems, Conferencing, Enterprise Applications)· Assist users with working remotely, (Citrix Workspace & Cisco AnyConnect VPN)· Administer the Firm’s File Record system named iManage

Pittsburgh, Pennsylvania, Us

Boston, Massachusetts, Us

· Provided high level customer service supporting case teams and staff in a fast-paced environment· Assisted with hardware and software asset tracking and inventory management for approximately 180 employees· Managed imaging and provisioning end user hardware· Responded to urgent ticket requests to troubleshoot video conference and telecommunications systems· Developed various knowledge articles· Assisted in onsite and offsite technical support· Deployed and managed virtual machines, VMware & Parallels· Managed users in Exchange and OKTA

University Park, Pa, Us

Helping faculty, staff, and students with problems regarding the many hardware and software platforms they used. Examples would be trouble shooting computers that couldn't connect to our network as well as installing WiFi profiles on client devices.

University Park, Pa, Us

Deployed new systems in an around campus. Consulted faculty, staff, and students regarding problems as they arose.

Security And Risk Analysis

Education record