Patrick Swartz Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Richmond, California, Us

Richmond, California, Us

Austin, Texas, Us

Responsible for the implementation of customer websites, online ordering systems, and marketing tools. Duties include reviewing clients' product demands, tasking teams, serving as point of contact between clients, developers, and third party payment processors, tracking and communicating project progress, ensuring projects are completed on time and within clients' expectations, and training clients on how to use and manage SaaS solutions.

Austin, Tx, Us

Identifying and documenting all assets required for production and assigning tasks to artists in ShotGrid (formerly Autodesk Shotgun), monitoring progress and communicating production schedule to external departments, shifting priorities as needed and maintaining accuracy of data in the face of changes in scheduling and production, facilitating and maintaining interdepartmental communication to ensure that issues are being addressed as they arise, recognizing potential issues and scheduling meetings with all relevant teams to ensure a solution is in place, attending daily meetings and documenting all concerns, decisions, and action items, assigning tasks based on the outcome of meetings, maintaining regular correspondence to producers and reporting daily progress.

Austin, Tx, Us

Accountable for managing the installation of audio, visual, and drive thru systems for pilot programs, demos, and mass deployment projects of up to several hundred locations. Overseeing entire project from planning and logistics all the way to invoicing. Consulting with Engineering as needed and creating scopes of work for installing technicians. Hosting kickoff calls and coordinating with sales team, warehouses, purchasers, media fulfillment, administration, and AR to ensure successful execution. Monitoring and communicating project progress with internal teams and clients and ensuring timely completion and billing.

Austin, Tx, Us

Accountable for managing the installation of audio, visual, and drive thru systems for projects that consist of 25 and up to several hundred locations being deployed simultaneously. Scheduling internal technicians, hiring subcontractors, and sending installation packets to independent affiliates. Creating, scheduling, and managing all sales orders to ensure timely and accurate deliveries, installations, and billing.

Austin, Tx, Us

Responsible for the creation and maintenance of service requests, quotes, and client orders as well as customer accounts and recurring billing. Accurately and thoroughly communicating equipment and instructions with Engineering and Project Coordination teams to ensure successful installations. Acting as a resource for internal departments in relation to billing, and order setup for account portfolio.

Austin, Tx, Us

Handling the creation and maintenance of customer accounts for high priority clients, creating and updating recurring billing subscriptions, analyzing customer reports to identify and correct billing discrepancies, and ensuring accuracy for precise shipping and invoicing.

Austin, Tx, Us

Oversee installations of audio, visual, and drive thru systems. Responsibilities include reviewing sales submission, account set up, and billing terms, sending installation packet to Mood Media affiliates with pertinent and accurate information, processing equipment orders for corresponding offices in a timely manner, assisting sales team, clients, and Mood affiliates with any issues that arise during the course of the install, obtaining approval for additional costs and revising the corresponding orders and accordingly, monitoring progress of projects and keeping all appropriate parties informed, as well as reviewing and invoicing completed installations.

Austin, Tx, Us

Dispatching technicians to resolve issues related to audio, visual, and drive thru systems. Responsibilities included routing and prioritizing, ordering all necessary equipment to ensure technicians are able to resolve issues, answering queue calls in order to assist clients and technicians, maintaining communication and providing updates to clients and internal team members.

Austin, Tx, Us

Receive incoming and outgoing calls from our clients in a call center environment. Responsibilities included troubleshooting to resolve clients' technical issues, creating service work orders for unresolved calls, analyzing accounts in database to assist clients with technical, billing, and account questions, notating all calls into customer database, and coordinating work with departments throughout the company to meet clients' needs.

Austin, Tx, Us

Provided technical support throughout a major two-week festival. Responsibilities included taking inventory, transporting and deploying equipment, wiring rooms, setting up and tearing down registration, monitoring live streaming media content, and troubleshooting as technical issues arose throughout the festival.

Austin, Tx, Us

Responsibilities included the organization and training of volunteers and overseeing of stage managers during the annual music, film, and interactive festival. This involved e-mail and phone correspondence with potential volunteers, recruitment efforts, and the coordination of my supervisor’s meetings and the schedules for several hundred volunteers. Beyond volunteer-related tasks, responsibilities also included evaluating bands’ submissions, the tracking of VISA statuses for oversees bands, monitoring the status of the showcases, and general problem management for stage managers during the festival.