• Provide support for trading teams to maintain their ability to trade.• Deploy new software releases to development and production environments, via Bamboo.• Create scripts for automation and reporting in Python.• Make database changes in Microsoft SQL server maintain operational trading environment.• Monitor real time trading environment for issues.• Serve as liaison between development and trading teams.

• Create scripts for automation and reporting in Python.• Make database changes in Microsoft SQL server and MYSQL on or to maintain operational trading environment.• Monitor real time trading environment for issues.• Provide support for trading teams to maintain their ability to trade.• Serve as liaison between development and trading teams.• Deploy new software releases to development and production environments.

• Created scripts for utilization by NOC personnel in addition to delivering regular reports to top executives and customers in Python.• Managed database changes via Postgres SQL to maintain efficient operation of multiple U.S. stock exchanges.• Managed cross-departmental projects to facilitate and optimize all workflow.• Used Puppet to assist in Linux system administration.• Automated processes using Shell and Python scripting.• Served as first escalation level for Trade Desk and NOC personnel.• Regularly ran incident management bi-weekly meetings, while serving as the primary liaison between Compliance and Operations departments in regards to incidents.

• Made daily configuration changes to Arista, Cisco, and Foundry network equipment to grant customer access via access lists.• Configured and integrated new customer network connections via dedicated circuit of inter datacenter cross connect.• Configured static and dynamic routing with customers.

• Responsible for troubleshooting proprietary software issues reported by clients via email or phone. This process includes checking logs, event viewers, working in test environments and interfacing directly with client systems.• Coordinate with the development team to resolve all bug fixes and system updates. • Member of the hardware support team working to resolve issues with handheld devices, wireless infrastructure and management tools ranging from simple connectivity issues to complex program fixes. • Tracking and documenting progress for all issues in our internal ticket tracking systems.

• Provide technical support of VPN services directly to end users via multiple channels including on the phone, email, and live chat. • Oversee all aspects of client issues from initial contact, escalation when necessary, and back to resolution for customer. • Accurately track customer issues via service tracking software. • Provide support for internal network and Positive Network employee users.

• Responsible for regular maintenance and administration of computers and networks in more than 12 separate offices• Field and respond to trouble calls ranging from basic household to corporate computer problems

• Responsible for upkeep and maintenance of internal domain• Provide remote assistance for clients via phone and screen sharing utilities• Assemble and install components and servers required for clients’ weather networks