Patrick Sweeney Email & Phone Number

County Galway, Ireland

Galway, County Galway, Ireland

In my Role, I am actively engaged on:• Proficient in onboarding new partners for PE Sell and PE Service, adeptly presenting SAP systems, applications, and tools to facilitate seamless integration. Skilled in delivering engaging presentations and live demonstrations to effectively showcase the capabilities and benefits of SAP solutions to new partners.• Effectively project managing one of the largest partnerships with SAP in NTT DATA, orchestrating regular webinars to ensure partners remain updated on all processes. Conducting audits across 26 entities to ensure smooth and successful outcomes, highlighting a meticulous approach to project execution and stakeholder management.• Personalised Coaching: Offered customised coaching and strategic guidance to partners, resulting in tangible performance improvements and enhanced customer satisfaction.• Empower SAP Partners to enhance their PCOE Quality by delivering comprehensive PCOE services.• Spearhead the management of the PCOE team's social media platform, curating informative videos to address partner pain points and facilitate successful PCOE Certification.• Lead training initiatives for new PCOE team members, providing tailored training plans for seamless integration. Conduct onsite and global training sessions via Microsoft Teams on various audit types, offering guidance and support through initial audits to ensure meticulous report completion. • Consistently recognized as one of the top performers for both the quantity and quality of services delivered.• Delivering 1: many webinars to SAP Partners on service offerings available within PCOE• Create comprehensive reports as part of Audit & Pre-Audit Service requirements. • Complete Technical checks on Partners Solution Manager system• Offer re-active and pro-active support for PCoE

- Enhanced Partner Center of Expertise (PCoE) Audit Operations: Played a pivotal role in refining audit processes, assisting in the implementation of efficient procedures and deliverables for SAP partners. Ensured global compliance and consistent customer support through meticulous remote audits.- Facilitated Webinars: Organised and conducted engaging webinars to provide partners with in-depth insights into new product features, best practices, and industry trends, fostering knowledge-sharing and enhancing partner capabilities.- Coaching and Business Development: Provided personalized coaching and strategic guidance to partners, resulting in tangible performance improvements and enhanced customer satisfaction.- Content Development: Spearheaded the creation of comprehensive resources, including training materials and best practice guides, to empower partners and drive self-sufficiency.- Strategic Partnerships: Cultivated relationships with key contacts at industry leaders NTT DATA and All for One, facilitating collaborative projects and mutual goals.- Administrative Support: Efficiently managed tasks and processes, enabling the team to focus on strategic priorities and deliverables.

• Consistently one of the highest achievers in resolving tickets• Ensuring all customers are responded to in an appropriate time• Resolving user issues e.g. Migration issues, MS office installs, password reset, outlook issue• Contacting users via Lync voice and chat and through email

• Oversaw the running of the camps and assisted coaches in carrying out their roles.• Coordinated the coaches in how to carry out the drills and the teaching of the skills –trained the trainers.• Managed all the administration including form filling, fees and consent forms associated with the course. • Supervised the activities and breaks – implemented child safety procedures at all times.

Bachelor Of Arts In Information Systems Management (Level 8), 2.1 Honours Degree

Activities and Societies: I played Sigerson Football for the college Modules Covered: Application Programming, Business Intelligence.

Bachelor Of Business (Level 7), 2.1 Degree

Year Three Modules: Enterprise Project, Operations Management, Intermediate Macroeconomics, Database Management Systems 1 & 2.

Leaving Certificate