Client SolutionAccurately and professionally communicate with external customers, providers, and internal departments about available services via telephone, electronic, written, and in-person communications on a daily basis.Apply knowledge to meet provider needs and quality standards while achieving customer satisfaction.Confidentially and precisely document calls to update and verify personal, medical, financial, and insurance information for customers and businesses.Propose and implement new procedural strategy for onboarding of new hires, including peer coaching and identifying strategies for first call resolutionsAnalyze statistics to find and capitalize on opportunities for procedural improvement.SalesEnsure compliance with all international government guidelines and policies.Collaborate with peers at sister companies on product lines supported by both businesses.Creating and documenting new procedures to meet changes in government regulations.Cooperate with external distributors, end users, and outside sales teams to provide information about availability, costs, and special promotions.Field technical questions about product to help select the proper product for a customer’s application.Coordinate shipping dates and ensure timely arrival.Process incoming orders for accuracy and pricing.ClericalAnswer multiple line telephone system, screen and forward calls, take messages, provide information, or refer inquiries to appropriate person in a professional manner.Arrange schedules and set up service calls.Maintain inventory and order supplies for ongoing projects.Use office equipment to scan, fax, email, or copy documents.Listen and resolve complaints from the public courteously and tactfully.Process and enter information accurately into computer software applications.Maintain office filing system, type correspondence, and complete projects as directed by staff.