Patrick Tallon Email & Phone Number

Wake Forest, Nc, Us

Tampa, Fl, Us

Fort Mill, South Carolina, Us

• Oversee fully remote Tier I and II offshore resources and provide Tier III support for the service delivery team in a Windows 10 OS and Office 365 environment.• Monitor inbound and outbound emails via Mimecast. • Serve as Microsoft Administration Center Administrator to support teams, SharePoint, Exchange, and provide Azure support for mobile device/laptop management, server support in a hosted environment for servers running Windows server 2016 and client guest access to ServiceMac proprietary applications hosted in Azure.• Manage Autotask ticketing system by Datto.• Deliver one-stop/one-call service solutions.• Provide and monitor access for Servicemac proprietary applications. • Streamline and re-engineer workflows and processes.• Create knowledge article/education for technical support staff.• Provide Daas support through VMware Horizon Portal and Solar Winds RMM.• Serve as a catalyst for positive change and new ideas.• Identify and capitalize on opportunities to achieve continuous quality improvement.• Serve as an escalation point for all file transfer issues.• Provide SFTP support and establish new connections to new Servicemac clients.• Perform vendor management, SFTP through Limagito Automation and Cerberus Server for client access.

Mumbai, Maharashtra, In

• Performed diverse support functions covering inventory and asset management, installation, repairs, and moving of IT equipment, remote desktop, and Tier II support (Windows 10, Office 365, Lenovo laptop/desktop).• Handled knowledge transfer from client to consultant database.

Ro

• Worked with organizations including XceedIT, Inc., Teleflex, US-EPA, and PowerSecure, Inc.• Provided technical expertise including small business support (Windows 10/Server 2008 & 2016, Synology NAS, MAC OS, SCCM, Patching, Active Directory, VPN, VMware, Unifi Firewall, Avaya & Cisco VoIP, Ricoh & Lexmark Printer Support, Lenovo & Dell Hardware, ServiceNow & Remedy Ticketing, Office 365, Mobile Device Management.)• Provided desktop support for as many as 2,000 users.

Noida, Uttar Pradesh, In

• Supported 800 corporate end users in a help desk environment (ServiceNow, Cisco AnyConnect, SafeNet Mobile Pass, AirWatch, Cisco & Avaya VoIP.)• Data Center Monitoring (IBM Tivoli, Remedy, Tidal Batch Scheduler.)

Charlotte, Nc, Us

• Supported 2,000 plus corporate and branch end users in a help desk environment.• Started as a Data Center Technician