With over 30 years of experience in QSR operations, I have a proven track record of leadership and success. I began my career as a Management Trainee with Burger King Singapore in 1993 and was promoted to Operations Manager in 2004. My career has included significant roles in the growth and expansion of Dairy Queen and Papa John’s in various regions, including Singapore, China, Taiwan, and Vietnam. I am dedicated to customer service, quality, and operational excellence, with a strong ability to develop and motivate teams.EXPERIENCE Director of Operations (DQ & PPJ) | China F&BMay 2021 – Aug 2024• Provide leadership and coaching to the Operations team to achieve company objectives.• Oversaw 598 outlets, including 500 Dairy Queen, and 98 Papa John’s Pizza outlets.• Achieved significant milestones in new store openings and revenue growth.Operations Manager (China) | International Dairy QueenJan 2018 – Oct 2020• Led franchisees and Operations team to achieve company objectives.• Supported franchisee business growth and new market entries in Taiwan and Vietnam.• Protect brand image and integrity in the market.Operations General Manager | Great Gold Trading Pte LtdDec 2009 – Mar 2013• Managed operations excellence for Papa John’s Pizza and launched Soup Casa restaurant brand.• Achieved consistent positive sales growth and implemented cost-effective measures.Operations Director / Franchise Director | SZ Papa John Jan 2006 – Nov 2009• Set up operational and training systems for Papa John’s in Southern and Central China.• Expanded the number of restaurants from 2 to 35 outlets, achieving significant sales turnover.Operations Manager | Bon Food Private LimitedNov 1993 – Nov 2005• Managed operations excellence for Burger King, and Dairy Queen in Singapore.• Promoted to Operations Manager in 2004 and was seconded to Dairy Queen in 2002-2003 to help with the expansion plan. ACHIEVEMENTS• Through effective coaching, Operations Managers achieve a constant breakthrough in their performance coming in top in the quarterly and yearly KPI assessments. (2021 – 2024)• Launched a new DQ brand extension, DQ Blizzard & Burger restaurant in Shanghai in 2024.• Led the opening of 111 new units in 2017, 160 in 2018, and 162 in 2019, setting new records.• Launched a new food platform in 2017, contributing 8%-10% of sales.• Successfully integrated delivery business, contributing 20%-25% of sales during COVID-19.• Increased ice cream cake revenue from 1% to 7%-8% through effective management and coaching.