Patrick Taylor Email & Phone Number

London, Gb

Leverkusen, North Rhine-Westphalia, Germany

• Create a global governance model focus on identifying opportunities to expand the business processes in our Global centers.• Lead the Global Business Strategy and Development team, focus on understanding capability requirements across the Bayer group, establishing strategic partnerships and alliances for our corporate services. • Drive the global business services strategy for all business development initiatives for our Americas, EMEA & APAC regions. With key focus on user experience, cost effectiveness, operational excellence, talent attraction and efficiency.• Manage and cultivate relationships with strategic partners to maximize value and achieve shared business objectives.• Conduct comprehensive market research to identify trends, opportunities, and potential areas for growth.• Analyze market data, peer strategies, and customer preferences to understand the competitive landscape and market dynamics.• Co-create oversee projects budget, strategically prioritizing investment requirements.• Partner with our center leaders across our global footprint to share best practices and find new opportunities.

Germany

- Collaborated with the Global team to establish an internal commercial framework aligning with global service standards.- Supported the new GBS Strategy, driving growth in the EMEA region by prioritizing Efficiency, Effectiveness, and User Experience, empowering Functions and Divisions to deliver enhanced value and products to our customers, farmers, patients and partners. Generating benefits to our shareholders.- Fostered and managed strategic partnerships, enriching the company's network and facilitating collaborative ventures aligned with clients' objectives.- Researched, devised, and executed innovative service market initiatives within the Bayer Group.- Research, plan, and implement new services market initiatives within the Bayer Group.- Actively participated in industry conferences and events, conducting thorough research to identify emerging markets, understand prevailing trends, and discern evolving customer needs.

São José Dos Campos, São Paulo, Brazil

• Responsible for ramping up the Shared Service Center operations in Brazil for 200 FTE’s in the areas of Procurement, Finance, Projects, Master Data, LPC, Travel & Expense & HR operations.• Ensure the branch has the right infrastructure e.g. office space, IT, and needed environment e.g. Compensation and Benefits scheme (jointly with the respective country functions), which can also compensate potential future capacity changes.• Accountable for hiring the (management) team, and position Bayer as an attractive employer of choice in the market to secure a planned start date of the first operations in 2020.• Establish, run, and keep operations and a good collaboration with different stakeholders. E.g. local and global headquarters (Brazil & Germany), Global Service Delivery Mgrs. & cross function Heads (GFI, PRO, HR, Legal, Site Services, IT, Engineering, Comms). • Create a Bayer culture in the new center reflecting our LIFE values, but also showing a KPI and high-performance driven mindset.

Costa Rica

• Successfully lead the transformation team that executed all site transitions and transformation for the Americas. Supporting the organizational growth from 165 employees in Jan 2019 to 500 employees by Dec 2019.• Responsible for the country organizational effectiveness by providing leadership for the Project Mgmt. Office, HR Operations and Employee Services functions.• Implement strategies to optimize resources, minimize costs, and enhance productivity while maintaining quality standards.• Responsible for the ongoing operations of the business process (~70 FTEs), providing the necessary initiative and support to the process implementation and constant improvements. Steering and running the day-to-day product operations, delivers the agreed products & services in quality, quantity, and timing (KPIs).

Costa Rica

• Lead the Print LaserJet & Enterprise Solutions business for Miami, Puerto Rico, Ecuador, Venezuela, Uruguay, Paraguay, the Caribbean & Central America.• Product line and quota responsibility for a significant share of the product range (+$40M a year), and lead for LES retail & commercial customer segments.• Analyze and understand market situation, trends, opportunities on managed categories for both contractual and transactional RTMs.• Consistently deliver on P&L objectives.• Manage a functional responsibility on building regional Sales budget & forecast.• Structure and define LaserJet business plans to drive business growth and profitability.• Frequent competition benchmarking.• Establish strong relationships and have frequent interaction with sales force, Marketing, finance, and key partners at the executive level.• Develop and manage the relationship with HP customers, channels, whole-sellers and internal teams of the category products, portfolio, and detailed benchmarking vs. competition.• Support and attend quarterly business reviews with Partners and customers.• Manage the relationship with customers across the entire region.

Costa Rica

• Responsibility for reviewing commercial performance.• Support business planning by providing financial analysis and modelling.• Identify and measure key success drivers.• Providing finance and business support to commercial, sales and operational staff.• Support decision making with data and insight.• Responsible for providing accurate and timely finance information.• Responsible for leading, coaching and mentoring a physical and remote team (India, Costa Rica & Brazil), developing and managing the team's yearly plan.• Active member of the AMS BUS Mgmt Leadership team, responsible for helping developing the organizations strategy, and support Regional and WW programs.• Lead the program management activities of end-to-end deal P&L management, providing our AMS Account Delivery Managers with the tools, support, training and account governance structure needed to best drive optimized deal profitability.• Lead initiatives to drive alignment in business plans at the deal level, work with delivery to improve revenue strategies, healthy profitable deals and operational teams to improve cost. Applying governance to top 10 accounts/deals in the Americas to keep focus on key drivers.• Responsible for managing the AMS MS Business Intelligence program team and driving execution of the operational intelligence deliverables that are relevant and critical to supporting our business performance.

Costa Rica

• Responsible for managing the Americas region front office operations for the Consumer and Commercial (SMB, B2B and Public Sector) hp.com businesses.• Responsible for coordinating the plans for staffing, hiring, career development• Lead and drive a Lean Six Sigma project that improve our sales support cost structure in 9%• Responsible for leading the business planning and organizational initiatives, operational goals and strategy for all the functional teams. Driving initiatives and projects with cross-functional business units in Sales, Marketing and Finance• Broader scope supporting the HP consumer, public sector businesses by collaborating with US, CAN and Latin American financial institutions, HP internal sales, marketing, IT and corporate teams, delivering an overall positive customer experience.• Outstanding results on the team’s employee Voice of the Workforce corporate survey, 61% improvement in the 1st yr, 6% improvement in 2nd and 3rd yrs. (The Global internal baseline improvement Y/Y ratio was between 3% - 5%)

Costa Rica

• Responsible for managing the front office operations for hp.com in the US and aligning the organization to the company goals and corporate objectives• Responsible for leading the business planning and organizational initiatives, operational goals and strategy for all the functional teams, with the integration of projects with cross-functional business units in Sales and Finance• Responsible for representing Hewlett-Packard in the US Merchant Risk Council• Lead the Employee Engagement plan showing double digit improvements in year 1, and continuous improvement in year 2 and year 3 above the company's 90th percentile, 0% attrition in 2 yrs• Responsible for driving the plans for staffing, hiring, learning and development. Supporting the Operation's forecasting and metrics and KPI, management• Manage and monitor the daily operation, (supporting a 3 team’s strategy on different shifts (9am-6pm, 12md-9pm and weekend’s support), 365 days a year. Driving the plans for staffing, hiring, resource forecasting, mentoring and training, and delivering operational results based on the AMS targets.• Responsible for planning, executing, monitoring and controlling the yearly budget plan to support the operations pillars of Engagement, Career Development, operational costs and sales revenues improvement.

Costa Rica

- Responsible for managing initiatives to improve the business performance of all sub-region HP partners in Brazil, Mexico, and MCA .- Worked in the negotiation strategies for setting country ISS Deployment Targets. Meeting with country Managers understanding customer needs vs. service and product advantages.- Driving an initiative to build an engagement Desk Program for LAC.- Responsible for managing the Top Customer Account Deployments for LAC. Studying revenue income, country specific barriers and customer needs, finally completing a selection diagram.- In charge of coordinating the LAC training plans and needs for internal and 3rParty engineers.- Serve as the LAC Deployment Escalation lead, responsible to provide the Americas program manager with the yearly deployment strategy, growth plan and support infrastructure for the Latin America.

Costa Rica

- Successfully transitioned the AMS TS Personal System Refresh Program to the IT organization, helped them to successfully build a new program called PC Life Cycle.- Metrics Manager for the AMS IRS PMO, providing executive performance reports, working with the AMS deployment managers, and troubleshooting day to day issues and concerns with the WW teams in Scotland and China.- Worked with the Global Real State PMO, coordinating with a team the respective communication plan for a site/office closure, evaluating user’s impact and looking for cost effective solutions.- Country host leader for twenty Service Segment and Project, point of contact for developing an internal communications plan that fostered a clear path for the employees to understand the company’s and organization’s strategy.- Develop the training initiative to prepare a new team of Emergency Response coordinators for ON CALL (duty) 24/7 support, responsible for the escalation support of 25 business critical applications, communicate effectively outages to solution centers, management and Business stakeholders.

Costa Rica

- Co-lead the AMS Personal Systems Refresh Program, developing a quarterly and yearly budget for the AMS TS Senior Management, supporting and coordinating the deployment and logistic efforts to customer facing engineers, coordinate distribution mechanisms while helping 2nd level technical support to ensure customer’s satisfaction and SLA compliance.- Part of Global PMO ERP instance implementations- Successfully manage and supervised a team and lead a web designing project from the initiating through the closing process, collaborating with the AMS web Master leads for standardization.- Lead the AMS ERT support team, coordinating support for over 50 mission critical applications (With an AVG disruption costs over $500K per hr).

Costa Rica

- Coordinate and manage a team of 8 individuals to accomplish the logistics efforts, and inventory management for the US Personal Systems Refresh Program.- Manage the ongoing roll-out, deployments and help transitioning an internal engineering time management Program.- US On Call service, providing accurate and timely outage notifications to the business, coordinating with country IT teams, stake holders and internal customers for a fast BCP response time.

Costa Rica

• Assist with data recognition in the Americas Refresh Program.• Coordinate equipment allocation, in a HP warehouses.• Technical support and On Call service, supporting Solution Center outages.

Six Sigma Black Belt, Lean Six Sigma Certification

Executive Mba, Mba In General Management, Mba In General Management

Activities and Societies: Business, Management, Marketing, and Related Support Services

Associate'S Degree, Project Management

- Project Leadership Management and Communications - Negotiations Skills for Project Managers

Bachelor'S Degree, Industrial Engineering

Markets And Financial Instruments

Global Business Program

Integrated Marketing And Communications Program

Education record

Starting Projects Program

Yellow Belt Lean Six Sigma Certification, Quality Control

Hp Finance License To Manage, Silver License

Internal Finance Leadership Worldwide Certification.