Working as part of a “Maßnahme” aimed at assisting young people with their reintegration into the job marketResponsibilities:advocating for participants regarding rights and opportunitiescontacting and animating unemployed young peopleplanning and conducting group sessions around employment skillsorganising a weekly schedule within the teamcommunicating with the Jobcenter about expectations and requirementscompleting required paperwork including regular reportsadministrative responsibilities around registering and deregistering participantsAccomplishments:successfully implemented administrative framework for registering and deregistering participant

Member of 3 person returns and technical support team for Killer Ink ltd, supplier of Tattoo EquipmentResponsibilities:processing returned parcels from customers correctly and issuing refundsreturning items to stock correctlyrepairing defective equipment where possiblecommunicating with supplierssending away tattoo equipment to suppliers for repairsAccomplishmentssuccessfully implemented streamlined system of sending away repairs to supplierssuccessfully created excel sheet to process returned stock effectively

Case managing up to 20 young people sentenced to various orders in relation to their convicted crimes.Responsibilities:taking case responsibility for young people in my careorganising weekly schedules with appointments for various multi-agency support opportunitieswriting regular assessments and reports on the progress of young people in my careorganising Multi-Agency-Risk-Management meetings on a regular basistaking part in multi-agency meetings relating to immediate risk and responseplanning and conducting sessions in relation to rehabilitationconducting regular home or prison visits in personAccomplishments:successfully implemented administrative framework for assessing young peoplesuccessfully planned and led Multi-Agency-Risk-Management meetings

Supporting a young person with learning disabilities moving into his first independent living arrangement by himself while still attending schoolResponsibilitieshelping young person adjust to his new setting;assisting young person fulfil daily chores such as cooking and going to school;responsible for dealing with official and legal matters in relation to the young person;maintaining paperwork requirements such as completing risk assessmentsAccomplishmentssuccessfully helped the young person relocate to his new home;helped implement saving scheme for new bike;chosen as personalisation champion

Assisting customers with their questions, complaints and concerns regarding Ubisoft productsResponsibilitiestaking responsibility for each case and dealing with it individually;researching potential solutions;representing the customer and arguing their case in front of my superiorsAccomplishmentsreceived a contract extension after 3 months on the job;regularly close the most cases in my team;regularly write the most emails on a daily basis

ResponsibilitiesAssisting a group of lecturers from the department for intercultural communication and development with the publication of their book and the digitalisation of their resources. This included searching for copyright owners of images, the organisation of legal documents, as well as building up a digital database.AccomplishmentsCreated a digital database of referencesObtained numerous declarations of consent concerning copyrights for images

10 hours a week during my Bachelor studiesResponsibilitiesDuties included contacting potential customers and attracting their interest in using Launchr's services, as well as being responsible for dealing with inquiry's, complaints and ideas put forward by any paying customers or free users.AccomplishmentsBuilding up and maintaining an umbrella community consisting of members of different open source communities.