Patrick Lee Email & Phone Number

Team Manager for Stanford Medicine Children's Health and Lucille Packard Children's Hospital prior authorizations, and incoming referrals teams.Promoted to Team Manager for previously mentioned authorizations team, and incoming referrals teams.Managing team of 15 - 20 authorizations and referrals specialists.Responsible for:Day to day managementAssignment and time delegationTraining and upskillingEnsuring KPIs and team expectations are metDelivery of agent monthly 1-2-1sDelivery of focus/performance improvement plans for agentsMulti-level reporting and report buildingMBR deliveryLiaising between RelateCare and Stanford Medicine Children's Health management teamsHiring and onboarding of new staffNew hire screeningOther ad-hoc duties, as needed

Waterford, County Waterford, Ireland

Authorizations agent and SME for Stanford Medicine Children's Health and Lucille Packard Children's Hospital. Dealing with authorization submission, follow up, and eligibility verification. Primarily dealing with insurance payors, liaising with hospital and company management, and training/up-skilling of staff. Employed as 'Team Captain' assisting Team Lead with day to day management of team.

Waterford, County Waterford, Ireland

Specialty scheduler for Stanford Medicine Children's Health and Lucille Packard Children's Hospital.Primarily customer facing, scheduling with parents, and liaising with hospital staff, such as nurses, doctors, and other department specialties. Also heavily involved in point of contact duties; answering team questions, and training of new hires.

Waterford, County Waterford, Ireland

'Buffer' agent for HSE Quit.Fully trained in smoking cessation in order to assist HSE Quit team over the busy Christmas and New Year Period.Working on phone, text, and social media support.

Krasnodar, Krasnodar, Russia

Working privately, and with a number of schools as a TEFL teacher.Working with ages 5 - 60+, teaching from basic to advanced, Business English, and English for parents of young English learners.

Kilkenny, County Kilkenny, Ireland

Teaching ECDL. Dealing with ages 6 to adult.Responsible for:Curriculum deliveryOverseeing delivery of testsMarking of testsPhoto editing tutoringClient administrationSpecialised in dealing with clients with special needs.