Patrick Toolen Email & Phone Number

Hands-on professional with extensive knowledge in the service industry offering a high standard for detail, accuracy and safety compliance with proven, technical, diagnostic, sales, organizational and management skills. Superior capacity to understanding new concepts and applying them correctly and efficiently. Skills & Experience.Technician:Diagnose vehicles for proper maintenance, repair, and safety. Interview customers about vehicle complaints, analyze vehicle performance, compile accurate quote of needed repairs, and perform authorized work to meet customers' repair needs. Exercise independent judgment to analyze and solve underlying issues and assure vehicle safety. Assist front office with customer sales, phones, and additional help as needed. Safety Compliance:Participated in company sponsored safety courses to incorporate OSHA and company safety standards in the workplace. Responsible for compliance with shop functions, safety, and equipment usage. Exceptional track record for safety practices in shops under my direction.Management:Trained and supervised up to 10 technicians including scheduling shifts and daily management tasks. Processed payroll, accounts payable/receivable and customer invoices. Facilitate employee and customer intervention/resolution. Manage inventory and supplies. Ensure compliance with employee safety and company policies. Create proper work orders for customer' needed repairs. Received specialized training in management and automotive specialities and in turn, delivered training to employees. Software:Experience with Microsoft Office products, Identifix, Hunter Win Align, and other business specific software.