A determined and experienced management professional with a strong strategic capability in a B2B environment. A pro-active leader with excellent management skills. Effective team builder empowering and coaching people, capable of changing working behaviors in a multicultural setting. More than 15 years of experience in after sales support (parts logistics, technical support and warranty). Proven track record in increasing profit margins, sales volumes, and customer satisfaction. Initiator of change, implementing new processes to improve efficiency and profitability. Experience in manufacturing operations implementing lean principles.