Patrick Traba Email & Phone Number

London, England, United Kingdom

• Managing day-to-day responsibilities. • Seek out new ways to change processes to be as efficient and productive as possible.• Work closely with Supporter Operation Assistants to fulfil duties in the timeframe set (KPIs & SLAs).• Make sure income is correctly stored on the CRM.• Response handling accuracy, and adherence to relevant regulatory requirements e.g. Gift Aid/BACS for Direct Debits.• To manage GA planning time and ensure WA complies and maximises return from the GA Scheme.• Supporting on refunds, unpaid cheques & reversals.• Completing and improving the Whitemail process.• Developed the Master Planner to organise and delegate tasks to the team.• Working cohesively with other fundraising departments (Supporter Care, Philanthropy, Trusts, Supplier Partnerships, Data Operations, Legacy, etc).• Assisted the Manager in shortlisting, interviewing, and selecting a successful candidate in the hiring process (face-to-face and online). • Reporting on the team’s monthly statistics and performance.

London, England, United Kingdom

• Liaised via telephone and email with recruiters in a structured manner daily for vacancies, market networking and feedback.• Developed ongoing relationships with Executive Search Consultant contacts.

Ilford, England, United Kingdom

• To investigate and decide Penalty Charge Notice representations and challenges, in a timely manner and in line with legal requirements, council policies and procedures.• Highest performer in the key decision-making challenge/representation (appeals) process. • To deal with ad hoc correspondence and other duties (including requesting refunds, responding to emails and occasional phone calls) in order to ensure the smooth running of the office.• To identify and report problems as and when they come up, as well as make the occasional thoughtful suggestion for developing procedures to improve service delivery and efficiency.• Providing knowledgeable parking advice to the public.• Handling stage 1 complaints. • Undertaking administrative duties using software packages, maintaining the database (Microsoft Excel and Civica).

Shoreditch

• Building report and long-term relationships with potential and current clients.• Reaching out, responding to and closing sales for SME enquires using consultative selling.• Ensure tasks are completed accurately and within set client deadlines (KPIs).• Listening, asking questions and understanding customer needs, values and aspirations, responding in a professional manner.• Liaising with other departments globally and providing required information necessary to ensure client requirements are always met.• Undertaking administrative duties, maintaining the client database, reportage in support of the sales team activities.• Handling complaints and negotiations. • Training new employees.Major clients: ASDA, Morrisons, Dyson, Seasalt.

Master Of Science - Ms, International Business

Bachelor Of Arts - Ba, Business Studies

Btec Extended Diploma, Business Studies