Patrick T. Email & Phone Number

Nashville, Tn, Us

New York, Ny, Us

Eden Prairie, Minnesota, Us

Chicago, Illinois, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Brentwood, Tn, Us

• Provide product updates and technical advice to both mid-market and enterprise clients including explaining technical capabilities, business benefits of recommended solutions, and ROI from the engineering level to senior executives.• Create and deliver solution presentations, BOM’s, and quotes based on needs of the client. IE Security, Networking, Storage, Software solutions, and how they will all interact in the final solution.• Develop, architect, and scope projects/SOW’s for approved proposals and solutions.• Maintain vendor relationships and stay up to date on both products and certifications for our preferred solution vendors.• Work with Account Managers to develop selling strategies within our target accounts in both Nashville and East TN.• Help AM’s establish new lines of business via technical and non-technical conversations with IT Directors, Sys Admins, Executives, and Managers of Technology for prospective clients.• Work with and pull in solution vendors when needed to fill technology gaps in the client’s business.

Brentwood, Tn, Us

• Responsible for image management, updates, and hotfix installation for Citrix Enterprise Clients and thousands of users.• Responsible for the implementation and support of virtual environments for all of our clients including healthcare and financial institutions.• Completed Citrix Environment Assessments for Citrix Clients and recommended upgrades and solutions based on what was found during the assessment process.• Configured LogicMonitor alerts, filters, and monitoring software for all of our managed services Citrix Clients.• Completed CNS-207I: Implementing Citrix NetScaler 10 for App and Desktop Solutions course at Citrix Headquarters in Santa Clara, CA.• Completed CXD-300I: Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.5 course at Citrix Headquarters in Santa Clara, CA.• Completed CXM-302I: Design, Deploy, and Manage Enterprise Mobility with XenMobile 9.0 course at Citrix Headquarters in Santa Clara, CA.• Completed CXD-400I: Designing App and Desktop Solutions with Citrix XenDesktop course at Citrix Headquarters in Santa Clara, CA.

Nashville, Tn, Us

• Administer, manage and maintain Exchange environment, as well as the AD environment for a diverse client base.• Provide remote system administration and management to business partners across TN, North GA, and Alabama.• Manage and administer VM’s and thin clients for both VMware and Citrix configurations.• Utilize and manage Veeam and Shadow Protect Backup and Replication software for a number of clients.• Administer, manage, and support Cisco Unified Communication systems through the Cisco Unified Communications Manager Software.• Manage clients email protection and policies via McAfee Control Console.• Create, add, manipulate, and remove users within Exchange and Active Directory for all of our clients.• Provide support to users regarding their day to day problems with business computers, email issues, network connectivity issues, and all other IT problems.• Maintain and administer client firewalls, including Juniper, Sonicwall, and Fortinet.• Manage Windows based network and server systems (2003 - 2008 r2).• Administer, manage, and support Aerohive Wireless Access Points for multiple businesses.• Manage Active Directory objects, policies, users, and groups for all of our company's clients/businesses.• Configure and manage print servers for all of our company's clients.• Support and maintain Black Berry Enterprise Server (BES) for multiple clients.• Recommend and implement hardware and or software upgrades, configuration changes for enhanced performance and reliability.• Thorough knowledge of XP; Vista; Win 7; Win 8; Server 03-08r2; Exchange 2003-2007; and IOS systems.• Active Directory Services; Active Directory Group Policy Objects; Group Policy Management Console; DHCP; WINS; and DNS.

Anchorage, Ak, Us

• Administer and support Microsoft Windows Active Directory, Microsoft Workstations, and Network Devices for over 600 users, including senior management, C level executives, and 4 offsite buildings.• Migrated over 600 users to Windows 7 from Vista via network and remote access.• Point of escalation for troubleshooting and enhancement reporting for our client’s products and services, along with our internal software systems and tools.• Deploy and support over 300 Blackberry encrypted devices.• Drive operational efficiency and seek opportunities for continual improvement of support processes.• Provide feedback to the product development team on operational issues and work as a team towards a resolution.• Setup and configure VPN’s for remote users.• Perform all levels of hardware and software systems support for over 600 computers and 75 printers.• Maintain the LAN network operations, including hardware & software installation, configuration & setup, documentation, technical administration & maintenance, and end user support.• Troubleshoot network problems and coordinate preventative maintenance of equipment.• Manage 4 shared drives and the data that is shared between different departments in the Army Contracting Command building. • Wrote original SOP for Canon C5255 network printer deployment and security configuration at Redstone Arsenal for the Department of Defense that has now been used to deploy over 100 printers.• Responsible for ensuring compliance with all software licensing requirements.• Manage and utilize backup systems, reimaging systems, and maintain hardware infrastructure.• Retrieve lost data from dead/damaged hard-drives.• Rebuild user profiles through registry in the event of a profile corruption to minimize data loss.• In depth knowledge of LAN and WAN.• Led initial proof of concept/end user acceptance of iPad deployment for secure locations and applications. These are used by C Level Executives only.

Richfield, Minnesota, Us

Richfield, Minnesota, Us

• Direct and coordinate financial and budget activities to fund operations and increase efficiency.• Develop innovative strategies to increase revenue. Manage fiscal performance, human resources, and operations.• Implement and ensure that all fiscal plans are followed, including sales forecasting, budgeting, and hiring estimates. Monitor sales growth, payroll management, productivity, and inventories.• Direct and coordinate activities of business or departments concerned with pricing, sales, and distribution of products.• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Determine areas needing cost reductions and program improvement.• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operation demands and business objectives. Prepare and submit labor forecasts based on current business trends.• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and that it meets all compliance requirements.• Developed annual operating budgets to ensure growth and performance objectives were exceeded.• Coach, train, and mentor direct subordinates and provide career development opportunities.

Us

• Added $100,000 in additional revenue to annual service budget for 2010 through strategies that were developed to raise productivity, services, and revenue while maintaining the top customer satisfaction across the territory.• My team achieved #1 ranking in the company for revenue to budget, productivity, PC repair turn-time, customer service index, and revenue per transaction for 2009-2011.• Part of Service Excellence team that district manager put together for analyzing service opportunities with other stores across the district.• Developed PC repair and revenue strategies that made our locations top in the company in profitability.• Responsible for training all of the Atlanta markets new Geek Squad supervisors. Also responsible for holding district meetings and business analysis.• “Best of the Best” District award for highest % over budget from 2009-2011.• Highest Services % to business revenue award for 2010-2011• Responsible for managing PC repair turn-time and productivity; repair queues and all services labor.• Manage In-Store, on-site, and business tech teams. • Created Atlanta Journal Constitution Best Buy Event with joint efforts of the subscription director at the AJC. The event lifted traffic by 27% and increased revenue by $20,000 in 3 hours. We also increased our average revenue per hour by $80 vs our average.• Wrote AJC/Best Buy Event Playbook and SOP’s.