-Guiding team through a digital transformation-Gathering requirements from business partners-Visualizing and codifying workflows so all parties come to mutual agreement and understanding-Prioritizing capabilities and enhancements-Writing stories and identifying critical technical aspects necessary for development to complete their work efficiently-Teaching business partners and team members-Overseeing releases into production environment-Documenting processes, procedures, and training information for increased learning speed for all teammates, business partners, and developers

Lead analyst over a team dedicated to understanding, updating, and recommending solutions related to Enterprise business processes utilizing the Pega Platform-Providing guidance and education around terminology and processes-Building and maintaining a knowledge base accessible to all users-Visualizing work flows so all business partners understand all aspects of a process-Leveraging Pega flows to build out new business processes-Identifying and writing user stories within the JIRA platform for development-Reducing dev time by having all technical information identified and accounted for on JIRA stories-Documenting procedures and best practices for end-users and developers

Building relationships with business stakeholders to understand and meet needsSyncing up with IT architecture and developers to build out applicationIdentifying epics, features, and requirementsWriting and prioritizing user stories in Jira for optimal deliveryExpanding application knowledge to provide technical supportHighlighting workflows as candidates for automationCollaborating with multiple teams to reach implementation goals

Developed reports for business partners and communicated with product owners and developers tomeet business reporting needs within an agile framework via Kanban-Utilized Pega extracts for reporting data to populate the database-Mapped relational database changes for accurate reference-Created custom scripts for database queries upon request-Delivered and verified changes in applications such as Business Objects-Documented all proper steps, best practices, and procedures for knowledge sharing

Partnered with technical product owners to fulfill business needs. Leveraged PRPC Case Management forCRM application lifecycle within an agile environment-Refined stories with product owners to accurately meet stakeholder requests-Generated spike stories for greater accuracy in delivery estimates-Built out process, flows & flow actions, decisioning, activities, UI rules, and correspondence, enabling faster case management and turn around time-Improved platform security via creation of user roles with proper credentialing and single sign on-Conducted quality assurance testing alongside QA team to increase code quality-Demonstrated new features to stakeholders for feedback and acceptance-Merged and migrated code via Jenkins for consistent bug-free releases of new features-Engaged with business stakeholders to resolve production issues-Enhanced efficiency of BRM and CRM Pega applications via proof of concept integration-Documented procedures, best practices, and instructions for end-users and developers