Curious, growth-oriented technical product manager working with a talented and diverse cohort of growth hackers. Our expertise spans across domains such as business process automation, cloud architecture, machine learning, natural language processing, computer vision, cybersecurity, philanthropy, and operations. * Feature TPM proposing innovative technical capabilities and defining high-value feature/scope areas through strong relationships with stakeholders. * Sets clear goals to communicate the product vision at the beginning of every release and sprint so engineers understand and are equipped to realize goals. * Drives sprint prioritization, product backlog prioritization, engineering cadence, and removes barriers to scrum development team. * Maintains technical onboarding documentation for SLAs, escalation paths, and new customers.* Interacts with other project leads, product managers, technical product managers, and multiple development and infrastructure teams to define, simplify, and deliver complex features. * Anticipates bottlenecks, provides escalation management, makes tradeoffs, and balances business needs against technical constraints. * Identifies, assesses, tracks, and mitigates issues and risks at multiple levels. * Creates, maintains, and disseminates project information to key stakeholders. * Manages special projects including strategic integrations, critical business cycles, and other key initiatives.

Acted as a Senior Manager who led and developed a high-performing, collaborative team of web designers, software engineers, business analysts, and quality analysts in cloud solutions. Partnered with business stakeholders to deliver enterprise level services and programs that advanced and melded business and IT objectives.* Directly responsible for leading a team of 30 with a profit and loss charter of $3M.* Leveraged agile methodologies such as Scrum and Kanban to deliver exceptional results with business agility.* Oversaw and managed continuous delivery of business services, programs, and cloud solutions.* Owned critical business systems and relationships with key stakeholders to provide thought leadership, product management, and accountability for large-scale program implementations with flexible and innovative delivery models.

Accountable for application development, efficiency optimization, budget adherence, forecasting, SLA compliance, responding to RFPs, and the product development roadmap.* Significantly increased communication, flexibility, and solution delivery by coaching and mentoring team members.* Spearheaded the implementation and conversion of highly customized and bespoke contact center programs into the Salesforce.com platform.* Product Manager and Product Owner who provided strategic IT direction and oversight to ensure alignment of technology strategies with business requirements.* Achieved operational efficiency through automation, standardization, and continuous improvement methodologies.

Managed multiple software application development projects simultaneously to ensure team members adopted and adhered to industry best practices, efficient SDLC processes, product roadmaps, project budgets, and customer requirements.* Increased quality and minimized costs by automating new program setup that reduced product time-to-market and increased reliability simultaneously.* Recognized as a leading change agent working across multiple organizational levels and with key stakeholders.* Developed complex business applications by leveraging extensive knowledge of technological solution applications.* Held direct oversight of a custom software development team working in a rapidly evolving business environment.

Primarily responsible for identifying stakeholder needs, formulating business requirements and use cases, designing system processes, creating scalable and extensible solutions while driving comprehensive test strategies in a collaborative and cross-functional environment.* Continuously improved system implementation quality by using scalable, reliable, and repeatable processes.* Identified, evaluated, and developed cost-effective, impactful applications and solutions for users and customers.* Led cross-functional team to develop standard templates and best practice guidelines for business systems analysts.