Patrick Tyrrell Mop Email & Phone Number

Dubai, Ae

Sheffield, England, United Kingdom

Europe

Major Responsibilities:As a Regional Lead, I spearhead all facets of HSBC Global Operations, while performing as regional lead for Banking Services Europe. I deliver exceptional services, while overseeing various teams throughout three onshore markets and five GSC. I perform reporting and mitigate risk by identifying audit issues at market and GSC level. I establish and strengthen key relationships with senior stakeholders across organisations at market and global level.Key Deliverables:• Saved USD and non-staff availability through targeted workforce Management (WFM), Service Level Agreements (SLA) review, automation and effective capacity management, while performing in a challenging environment.• Reduced costs by using developing location strategy, turnaround, WFM, and forward forecasting.• Ensured timely delivery of services by improving process and utilising optimal resources.• Offered strategic leadership and guidance by developing and motivating management team

Kraków Area, Poland

Major Responsibilities:During this tenure, I have provided challenging portfolio of global projects for the US and Canada across all sectors by developing highly-qualified and dedicated team. I have created and executed plans by effectively managing stakeholders in onshore markets. I have trained, mentored, and established multifaceted team to professionalise and expand workforce. Furthermore, I have Developed and executed (BTF) by managing overall project lifecycle.Key Deliverables:• Reduced bottlenecks on projects critical path and allocated billing by mitigating governance / risk and issues appropriately and promptly.• Managed 200 FTE in Krakow and projects across several business development units.

Major Responsibilities:In this job role, I have supervised all resources in Cards UAE and GSC circa 150 FTE. I have conducted site audit visits to Oberthur printing bureau and established robust VISA scheme. I have developed and provided HSBC's first (and only I believe) in-house card printing bureau focused on meeting customer demand by delivering cards to hands.Key Deliverables:• Managed budget line of approximately $25M, while overseeing cards team of 150 FTE at Vizag GSC and few remained resources six UAE countries.• Confirmed no late fees and fines by settling with the schemes accurately and timely.• Retained top blue chip companies in the card scheme.

Birmingham, England, United Kingdom

Departmental head for whole of Payments operational function. Secure Plastics. Premier Credit Cards and Commercial Card Operations. Headcount circa 150 FTE Including budget cost centre ownership. Head count and implementation of Group Strategy

London, England, United Kingdom

Product Management for SME to Large Market Customers, managing vendor relationships.