Patrick Urey Email & Phone Number

London, London, GB

London, London, GB

Liaising with Senior Team of Directors to deliver plans for company-wide standards and expansion.

• Trial, implement and analyse new systems within the business (eg. Deliveroo, Trail App, Foxlow Induction)
• Optimise reservation system (Opentable/Bookatable) and train site managers for their specific business needs
• Positive resolution of all HR casework, communication and upholding of company policy, standards and benefits available to all employees

• Responsible for the P&L – drive sales, control costs and manage the business within agreed financial ratios
• Research the economic dynamics of the neighbourhood and network within the local business community
• Understand and consistently meet the needs of our customers so that they come back for more and tell their friends

• Hire and train staff and provide them with an appropriate training programme to adopt the Foxlow mission and culture
• Renew and update staff contracts and coach to meet agreed service level commitments
• Ensure all machines and facilities are well maintained to comply with Health & Safety law and Food Safety Level 5

• Gained valuable experience in basics of FOH. Received thorough training in the functions of operating a premium, high-volume restaurant. Started by bussing, then greeting and waiting.
• Took the initiative to participate outside my regular hours in a marketing initiative to build relationships with the concierges of top hotels and we doubled the referral business.
• Advised guests (average spend $100) on food and beverage selection by fully understanding the Chef’s choices, philosophy and wine recommendations.

Chertsey, Surrey, GB

• Hand-picked to serve VIP guests in the Royal Box at Wimbledon.
• Managed 12 staff to deliver premium hospitality to the AELTC’s most valued clients. Liaised with senior executives of Deutsche Bank, IBM, Lanson and G4S to delight their key accounts.
• Assistant Manager of the Debentures Lounge at Wimbledon: responsible for the training of 25 staff to provide an efficient and quality service under strict health and safety regulations.
• Organized weekly staff schedules whilst controlling labour costs; efficient management of stock and supplies; created a productive team atmosphere with integrity, teamwork and fun.

New York, NY, US

• Internship in the NFL’s London office, secured through a networked connection.
• Brief exposure to all departments and rapidly established trust and rapport at senior level.
• Participated in planning and PR to bring NFL games to London.

International Business, Finance And Economics, Banking And Financial Support Services

Education record