Patrick Vail Email & Phone Number

Basking Ridge, Nj, Us

Overview - Report to Direct of AiOPs, manage the infrastructure platform build and internal application onboarding process for +3700 applications to join the SRE-AIOPS platform; Manage and oversee 10+ PMO work streams; Responsible for Program Initiation through Closure, Engaged and Manage Multi business groups and 3rd Party vendorsProgram - Build core team and extended offshore teams to provide support by the sun platform support, Organized, Reported and tracked efforts via Smartsheets, Jira, Confluence; Responsible for strategic approach for platform delivery and quarterly executive reporting; Advised and responsible for delivering ~$20M capitol program and ~$5M Operational ExpenseProcess Improvement - Over saw onboarding and training of multi SAFe SRE teams,Vendor training of platform configuration and build best practices, Managed the development of automated application onboarding practice efforts and Advised on the development of program change management trainings and best practices

Columbus, Oh, Us

• Overview: Report to Director of IT Governance, manage security tools that are monitored by MSSP SOC team in the Splunk Environment; PMO assigned business growth project responsible for providing security governance, recommended best practices in accordance with the CIS Top 20 and weekly status reporting• Engineer: Updated Splunk environment to 8.x and ancillary logs sources with the latest agent; Document current state company tools which had been previously purchased and partially implemented. Project assignments for ongoing business projects to provide security architectural oversight. Create and drive the implementation plans for unfinished tools• Process Improvement: Led the Yearly Ransomware tabletop exercise engaging the team for preparedness for the retail holiday season Identify broken or gaps in current process of utilized tool sets• Engineer : Document current state company tools which had been previously purchased and partially implemented. Project assignments for ongoing business projects to provide security governance oversight. Create and drive the implementation plans for unfinished tools• Process Improvement: Identify broken or gaps in current process of utilized tool sets

Mahwah, Nj, Us

• Overview: Reported directly to CISO, managed team of L2/L3/Correlation/Logging engineers 24/7/365• Manager: Coach/facilitate core cadence meetings (Daily Stand-up, Retro, Iteration Planning, Show and Tell, Continuous Backlog estimation/prioritization) for the Security Operations projects, performed bi-annual performance reviews, weekly 1:1 coaching, career development. Oversaw the Vulnerability Management process and remediation of all malware containment and removal procedures.• Process Improvement: Over saw and implemented UBA and Resilient along with the associated work flows and playbooks; Lowered the MTTR level 2 incident response through process flow and automation; created alerting changes to the CMDB for log source enhancements. Implemented AWS Security Hub, Guard Duty, Inspector, Macie and Cloud Trail logging and configuration into the Qradar and Splunk.• Program Tracking: Advised, coached and assisted in the delivery of a capital portfolio ~$15M and ~$7M in expense efforts. Tracked and reported status of portfolio weekly, monthly and quarterly for CISO.• Training and Adoption: Participated in the yearly Ransomware tabletop exercise as part of the yearly IR plan review and updating. Adopted AWS security training for the team tool set, utilized monthly Qradar, AWS, and Splunk training for continuous development, oversaw IR plan quarterly reviews, multiple table tops for ransomware engagements and security lunch and learn sessions. Zscaler Proof of Concept for Internet Access and Cloud Protection

Westerville, Ohio, Us

• Overview: Coach/facilitate core cadence meetings (Daily Stand-up, Retro, Iteration Planning, Show and Tell, Continuous Backlog estimation/prioritization) for Security Engineering and Operations projects within PMO recommended best practice and assignment• Project Manager: Implemented Qradar, Splunk, Cisco Duo, Guardium, Rapid7 InSight VM, Cisco AMP, Cisco Umbrella, CrowdStrike, Akamai WAF and BOT Manager, RSAM(Galvanize) GRC Provided weekly PMO framework reviews of budget, resource allocations, new constraints, change control and timeline progress• Process Improvement: Collaborate and coach across the team to deliver higher quality and more efficient projects in an effort to make the process of SAFe Agile framework a standard in the organization• Program Tracking: Advised, coached and assisted in the delivery of a capital portfolio ~$15M and ~$7M in expense efforts. Tracked and reported status of portfolio weekly, monthly and quarterly for CISO.• Training and Adoption: Assisted in the development, delivery and adoption of Threat Intelligence, Vulnerability Management, Security Education, Third Party Risk Management program, Compliance Term/UAR, Enterprise Policy and Standard attestations, SAFe Training

Us

• Overview: Coach/facilitate core cadence meetings (Daily Stand-up, Retro, Iteration Planning, Show and Tell, Continuous Backlog estimation/prioritization) for continuous deployment of Nationwide’s Security Projects.• Process Improvement: Drive line improvements in accordance with 21 Nationwide Tea Leaves (SAFe framework)• Collaborate and coach across the team to balance Line Maturity Model Scorecard established with in the PMO framework• Risk Management: Identify, evaluate, rank, and resolve risks that have an impact on delivery and reported the PMO in accordance within the established framework• Continuous Improvement: Act as a Business Partner to Groups and gather enhancement requests and create plans and strategies to deliver on. Collaborated with the Team leads to provide guidance to the line in the continual use of the PDCA (Plan-Do-Check-Act) life-cycle - Drives quality and team efficiency and velocity through KPI/metric levels• Project/Resource Tracking: Smartsheet.com integration of KanBan board, Office 365 in accordance with the PMO framework guidance

Armonk, New York, Ny, Us

IBM/Daimler Trucks North America - Weekends• Overview: Security Project Management lead with technical guidance and accountable for $70 million project focusing on wireless Cisco infrastructure to include 36XX and MRXX access points, Cisco wireless controllers, POE Cisco access layer switches, Cisco routers and Cisco VoIP gateways Lead business process improvement planning and mapping for automation / robotics.• Process Mapping: Worked independently and collaborated daily with PMO, Security and vendors in strategic planning, design, systems integration and “To-Be” / “As-Is” drawings, verified security and change management.• Project Documentation: Writes Scope of Work, Security Risk Mitigation Plan, and produced metric based reports in accordance with the PMO framework to meet the customers expectations• Resource and Vendor Management: Security Resource scheduling, procurement, vendor management and analysis of Return On Investment• Process Management: Served in multiple capacities as Project Manager scheduling and process resource availability and associated change requests, Security Technical Lead performed infrastructure requirements gathering, Business Process Management, validation, status reporting and deliverables reviews in ERP projects o Led on site facilities LAN moves for new manufacturing / distribution facilities to include IDFs. MDFs and racks with preconfigured and tested components. Collaborated with design team, drives DR planning, implementation and provided guidance while leading technical teams for infrastructureo Validated requirements for replacing brick and mortar, network infrastructure, telephony, capacity planning, new redundancy measures o Led cutovers, system migration, decom and contingency planning.• Risk Management: Led disaster recovery and risk mitigation planning for Tier lV data center • Project Tracking: Smartsheet.com integration for project plan, hardware deployment, phone replacement and resource tracking

Columbus, Ohio, Us

• Overview: Executed and assisted in accordance with PMO framework and reporting the problem and change management for complex PC, server, or mainframe applications and hardware. Provide technical alternatives utilizing advanced techniques in preventative maintenance, troubleshooting, root cause analysis, and resolution for technical incidents in order to ensure customer satisfaction and white-glove service type delivery.• Process Management: PMO framework Documentation of internal and external customer requirements. Identified trends relating to systems problems for the company. Recommended approaches and implemented solutions. • Requirements Management: Consulted with PMO assigned Business Analysts for network services, desktop/systems engineering, and/or applications development to restore service and/or identify and correct core systems problems. • Recommends and implements systems modifications in order to reduce problems and increase productivity. • Training and Adoption: Provided ongoing training to customers on new company operating procedures and documentation methods. • Documentation: Assist in IT Operations standard procedure development within accordance to the PMO framework• Project Tracking: PMO framework guidance for maintaining Clarity project plans, resource tracking, budget submission and review, and all stage gate reviews

Armonk, New York, Ny, Us

• Overview: NOC support 24/7/365 for over 3, 300 monitoring points Support multiple Technologies: • Project Management: Lead the Network refresh project that included procuring, configuration and documentation for the routers and switches for each facility– Under the PMO guidance and framework reported weekly all updates for the budget, resource allocation, implementation timelines and project risk and change register updates• Risk Management: Change management and implementation, risk documentation and tracking• People Management: Managed 50+ Field Techs and 11 NOC Engineers allocations to the refresh effort with acceptance of the customer

Miami, Fl, Us

• Project Manager Overview: Lead the project team of 30 Technical employees and 24/7 operations through Manhattan WMOS upgrade and Red Prairie reporting integration that impacted 7 facilities, including the training of a returns operation and 30 team leads with 45 warehouse workers per shift. Report Weekly and Monthly to Corporate PMO on resource allocations, budget review, project timeline accuracy, and risk management concerns• Training Management: Lead the Analyzing of requirements, Captured, Developed and Trained new operational IT related procedures and processes which included: o WMOS Customization: Red Prairie & Manhattan WMOS. Localized reporting, SLAs, streamline and continuously improve facility processeso Trained Site Super Users o Business Continuity Plans updates and Asset Management guidelines for each facilityo UAT: Analyzed and Captured, Developed and implemented User Acceptance testing per facility

Armonk, New York, Ny, Us

• Overview: NOC support 24/7/365 for over 3, 300 monitoring points Support multiple Technologies: Netview/Netcool/Concord/Solar Windso X.25, CDMA, Cisco routers, switches, ATM, Microwave, Radio, Satellite, WAN technologies Frame Relay, VPN, VOIP, ISDN, MPLS, VLAN Trunking, IP Routing Protocols (OSPF, EIGRP, BGP) SCADA/RTU • Risk Management: Change management and implementation, risk documentation and tracking• People Management: Managed 50+ Field Techs

Miami, Fl, Us

• Manager Overview: Managed a team of 30 Technical employees that maintained 17 facilities, Managed 3rd shift returns operation with 10 team leads 45 warehouse workers per shifto Mentored staff in MS SQL, MS Access and SQL*Plus development for further development of ad-hoc analysis and reporting o Hired, reviewed, and delegated work for 30 employees 24/7 support scheduling • Training Management: Analyzed, Captured, Developed and Trained new operational IT related procedures and processes Management responsibilities included: o WMOS Customization: Red Prairie & Manhattan WMOS. Localized reporting, SLAs, streamline and continuously improve facility processeso Trained Site Super Users o Business Continuity Plans and Asset Management guidelines for each facilityo UAT: Analyzed and Captured, Developed and implemented User Acceptance testing per facility

Bs, Computer Science

Hs Diploma