Patrick Vance Email & Phone Number

As our team is rapidly growing in responsibility span, this list may change over time. My responsibilities include:-Optimization of existing processes-Administrating existing eGRC programs (RSA Archer, ServiceNow)-Leading implementation and Ownership of ServiceNow IRM/SecOps-Participating in and contributing to security modernization concepts for lab architecture-Creating training and awareness material for various lab groups-Mentoring newer members-Evaluating and approving security documentation-Formatting and standardizing data for input.-Continuing to support my old team as needed via consultation and direct assist services

A broad-strokes assessment of my main job duties were as follows:-Assumed role as Mobile Lead within team, overseeing ~5500 user devices-Trained new and existing team members on routine, new or changing processes-Technical writing to author SOPs, improve and revise internal documentation-Developed new tools to reduce required man-hours for routine tasks via scripting and automation-Assumed role as SME for current MDM software and authorization boundary-Performed routine auditing to ensure quality and minimize government findings-Interfaced with vendors to oversee contract integrity, operations, horizon planning-Interfaced with upper management on new team projects and approvals-Participated in IT horizon planning projects to shape future of NNL Program

Toronto, On, Ca

Thomson Reuters is the Answer Company, providing technical platforms and analytics to their customers to achieve a high level of satisfaction and success.As a technical support representative, I filled the following roles:• Acted as a Call Facilitator to help reps troubleshoot high-complexity issues • Provided specialist-level technical support to customers across 14 products and modules • Trained new firms and new internal representatives on product use and optimization • Technical writing to improve existing documentation and create new documentation • Troubleshoot and Managed backend web issues for users • Provided premium support for escalations requiring specialist-level knowledge • Designed and programmed custom reports within TR Report Designer/Custom Format APIs • Collaborated with project managers to further develop TR applications • Troubleshoot SQL database errors and develop custom scripts to implement in fixes

Zoomer was a delivery company focused on developing emergent technologies to be the best delivery platform for high-volume restaurants. During its tenure, Zoomer operated in 20 different markets, with over a thousand active drivers, more than 500 active restaurants, and typical daily operations having over 10,000 orders/day.I was the Area Leader for the Ann Arbor and Ypsilanti markets, with the following primary job duties: -Responsible for driver recruitment, retention, delivery success and territory management.-Worked with team leads to develop new methods and solutions during growth periods.-Traveled to other territories to grow operations and assess management.-Helped maintain driver quality, happiness, and compliance for 100+ contractors simultaneously.-Traveled to prospective territories to assess potential for opening new markets.-Cross-supported other markets directly or remotely pending business need.

Philadelphia, Pennsylvania, Us

Lead driver at two Insomnia Cookies locations in Ann Arbor and Ypsilanti-Responsible for training new drivers on existing processes w/ridealongs if needed-Assessed existing drivers to determine potential retraining needs-Worked with shift leads to assign order pairings to driver team-Assisted in setup and smooth function of major charity events (UM hackathon, Taste of Ann Arbor, etc)-Maintained driver schedule & responsible for finding replacements-Mediated customer disputes through corporate callcenter -Assigned for additional supply runs and assisted in cataloguing weekly food shipments.-Provided technical support for open-circuit cameras, POS application, and Windows OS

Worked through Ottawa County CMH to provide respite and PCP services to teens with special needs:-Provided day-to-day activity planning and daily IEP checklists-Present for quarterly Individualized Education Plan meetings to assess future IEP needs-Trained in safety, compliance, and crisis management for special needs planning-Maintained monthly budgets-Recorded logs of daily activities and progress updates for IEP

Master Of Science - Ms, Information Technology

Bachelor Of Science (B.S.), Biomedical Science