• Responsible for efficient and effective end to end co-ordination and service delivery for high risk, high complex (e.g. non-standard leasing transactions and required documentation etc.) • Manages the level of priority, urgency required with clear focus to sustain and maintain quality client relationship. • Registering security documents under PPSA and obtaining waivers where necessary • Liaise with internal and external entities to ensure receipt of funding • Acts as an… Show more • Responsible for efficient and effective end to end co-ordination and service delivery for high risk, high complex (e.g. non-standard leasing transactions and required documentation etc.) • Manages the level of priority, urgency required with clear focus to sustain and maintain quality client relationship. • Registering security documents under PPSA and obtaining waivers where necessary • Liaise with internal and external entities to ensure receipt of funding • Acts as an advocate for the client experience using resources and analytical techniques to investigate and evaluate complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation. • Identifies a number of solutions and acts upon each appropriately to mitigate risks.• Provides ongoing coaching for Leasing Sales Managers as required to ensure credit and operational risks and workflow processes are understood and followed. Includes system and application navigation support/coaching where required.• Exercises some judgment in making decisions, with high level escalations referred to appropriate levels Show less

• Planned and implemented project goals and deadlines • Organized meetings with stakeholders, executive and all departments across Plan for the Consultant to facilitate further data gathering• Supported Consultant during this process with note taking, actions and follow-up as necessary• Monitored progress of plan against timeline to ensure overall milestones were met• Provided support with presentations and documents for sharing internally with executives

• Provided reimbursement counseling & product information to patients, caregivers, and health care professionals• Liaised with third party payers & provincial governments as necessary to determine patient drug plan eligibility• Ensured that calls were answered promptly and efficiently and that callers received current and relevant information and assistance• Resolved client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the… Show more • Provided reimbursement counseling & product information to patients, caregivers, and health care professionals• Liaised with third party payers & provincial governments as necessary to determine patient drug plan eligibility• Ensured that calls were answered promptly and efficiently and that callers received current and relevant information and assistance• Resolved client issues and problems by analyzing the cause of the problem, exploring alternative solutions, discussing the most workable solution and/or discussing with the manager/team leader to ensure a satisfactory outcome• Provided referrals; coordinated on-site or off-site services, researched on behalf of the caller and networked with others, as necessary Show less