Accomplished and highly analytical Professional Services leader with 15+ years experience in leading professional services teams and managing complex SaaS projects for enterprise customers. Previously lead a team in a high-growth tech company managing track and trace cloud projects in the pharmaceutical industry. Achieved on-target KPI performance across the team for 3 years running. Responsible for c. 100 concurrent projects with a total implementation budget in excess of £3m. Key Skills:• Management, development and coaching of professional services teams in high-growth environments• Meeting financial objectives, forecasting and budgetting• Programme management of complex implementations and enterprise SaaS projects• Pre-sales experience in scoping requirements with clients, responding to RFPs and creation of SOW for PS projects• Comprehensive knowledge of pharmaceutical supply chain and track and trace• Prince2 Practitioner• Full SDLC experience with both agile and waterfall methodologies• Excellent stakeholder management (internal and external) across all hierarchy levels- MSc in Business IT (2008 – 2010), Kingston Business School