Patrick Vevea Email & Phone Number

Madison, Wisconsin, Us

Focusing on Critical Facilities/Data Center management with special attention toward customer service and security. Monitoring and maintaining a stable DC environment and ensuring maximum uptime for our internal and colocation clients. Allocate and manage customer power adds and changes, including tracking/updating CI's, Visio and spreadsheet documents.Develops/generates monthly KPI, power overage and other customer reports, ensuring data is relevant with current needs. Reduced PUE average each of the first 5 years.Apply root cause analysis to understand and address client delivery issues, resulting in improved service quality, prevention and client satisfaction.Developed/generates customer, power and space/cabinet audits. Manage our building automation system, CRAC units, RTU's, cooling towers, PDU’s, UPS, generators and switchgear maintenance including scheduling and change management. Partner with internal support teams and vendors to optimize system efficiency.Developed/maintains MOPs, SOPs and Site Management Guide.Mentor team members in their development by providing feedback, identifying strengths and opportunities, and having continued dialogue about their development. Ensuring ITIL industry standards are maintained.

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Armonk, New York, Ny, Us

Computer hardware service technician supporting primarily mid-range servers which include IBM Power Systems, pSeries (AIX), iSeries (AS/400), xSeries and related storage products, Sun Microsystems, NetApp storage systems, McData, Brocade, Cisco and F5 network and server equipment within the Minneapolis/St. Paul area.

Responsible for mainframe operations, network administration and desktop support. Streamlined the morning and night shift operations schedule, saving one hour per day of processing time. Simplified the month-end processing schedule, allowing critical reports to be available 1½ days earlier.

Us

Provided hardware, software and network support in helpdesk and LAN Administrator roles. Rolled out new desktop and laptop PC’s, and thin clients. Upgraded PC’s to MS Office 97, and Outlook 98/Exchange. Received considerable recognition from peers and management.

Phoenix, Az, Us

Provided AS/400 terminal, printer and controller support. Implemented daily/weekly routines to isolate and resolve problems, reducing service calls. Streamlined the Windows 95 upgrade process, reducing downtime by 10 minutes per system. Implemented a systems history database to effectively track warranty data and PC maintenance.

Onsite at Dataserv, Inc. January 1989 - March 1993Hardware maintenance of PC and mainframe equipment. Provided software and network support. Developed call tracking/reporting system implemented throughout the division. Recognized by co-workers and earned Employee of the Quarter award. Published articles in customer and Dataserv publications.Onsite at Caterpillar Inc., Peoria, IL December 1985 - January 1989Repaired and maintained IBM system terminals, printers and controllers in office and factory environments. Started and maintained aggressive preventive maintenance schedules on the factory floor, reducing service calls by 14%. Responsible for account management and profitability, increased revenue 250% over 3 years.

Certified Computer Technician, Computer Technology/Computer Systems Technology

Computer Science

Music Performance, Theory, Composition And Technology

Diploma, Major In Industrial Arts With A Minor In Music