INDUSTRY RELEVANCE: Solutions ● Hardware ● Technology ● Automotive ● Manufacturing ● Additive Manufacturing ● Healthcare ● Professional Services ● Industrial Products ● Managed Print ServicesPROFESSIONAL PROFILE:I am a deliberative, disciplined and purposeful service program manager (SPM) with broad, industry-transferable skills, knowledge and experience that translate across products, services and industries. At heart, I am a process and systems thinker with the unique ability to develop and demonstrate a big-picture understanding of the critical imperative, translate the vision, engage all stakeholders, manage issues, and scale and deploy. Colleagues and customers would consider me to be a non-traditional SPM—a progressive thinker-planner-doer skilled at demonstrating high competence, pioneering thinking and people skills in managing leading-edge initiatives.TECHNICAL COMPETENCIES:◉ PRODUCT PLANNING AND DEVELOPMENT SUPPORT:● Assess initial and emerging risks and complications.● Develop solutions with cross-functional engineering teams.● Manage the alignment, buy-in and support of diverse project stakeholders.● Lead design for serviceability reviews to capture improvements and economies.● Track and communicate project status, exceptions, dependencies, risks, delays and variances.● Identify opportunities for continuous product improvement to reduce cost and service hours.◉ FIELD SERVICE STRATEGY DEVELOPMENT:● Manage full service-specific program life cycle.● Coordinate and manage activities required to deliver service solutions.● Coordinate equipment installations and de-installations at the customer level.● Support product development after design transfer to meet serviceability gaps relative to sustaining, field support, enhancement and maintenance activities.● Identify areas for improvement and opportunities for growth by collaborating with mentors.◉ DOCUMENTATION DEVELOPMENT AND OVERSIGHT:● Plan, estimate and strategize documentation work and oversee creation & maintenance.● Manage complex documentation projects and ensure that all project budgets and timelines are maintained. Manage direct- and contract-writer assignments & activities.● Identify & recommend improvements to established business processes and systems.● Work with instructional designers to develop computer-based, in-person and online tutorials.● Oversee preparation and release of manuals, procedures & other technical publications. Review and approve documentation prior to release.LET'S CONNECT:Reach me at patrick.walker@xerox.com or via LinkedIn.