Patrick Walker Email & Phone Number

Krugersdorp, Gp, Za

Krugersdorp, Gauteng, South Africa

Committed to enhancing business operations, by leveraging my ability to quickly adapt and drive value across various critical areas. Beyond traditional IT responsibilities, I contribute to essential operational initiatives by applying IT troubleshooting expertise, implementing business continuity strategies, and managing projects effectively. • Operational Strategy Development: Partner with Duty Managers to identify and implement operational improvements, developing effective strategies that align IT solutions with business needs.• Microsoft 365 Expertise: Leverage experience in Microsoft 365 deployment to drive configuration and full adoption across the organization, enhancing communication, collaboration, and productivity.• User Training and Adoption: Develop and conduct training for end users to encourage the effective use of Microsoft 365 tools.• Infrastructure Maintenance: Manage the maintenance, troubleshooting, and support of all physical IT infrastructure to ensure high availability and performance.• Documentation and Compliance: Create and maintain clear, comprehensive project and operational documentation to support continuity and compliance.• Technical Oversight: Supervise and actively participate in the daily operations of technology and telecommunications equipment, including hardware, software, servers, networks, the internet, and telephony systems.• Guidelines and Procedures: Develop user-friendly instructions and documentation for the efficient use of hardware and software, supporting best practices within the organization.• Project Management: Evaluate, write, and manage technology-related projects and proposals, ensuring alignment with organizational goals and timely execution.• Inventory Oversight: Oversee the maintenance of an accurate system-wide inventory of technology assets and related equipment.

Centurion, Gauteng, South Africa

Providing workplace technology support and managing customer infrastructure, including daily operations of tech devices and data centre assets. Key tasks include creating operational documentation, aiding in hardware/software procurement and configuration, and expanding network infrastructure, primarily on Fortinet Systems. Managing a team for end-user support and overseeing technology-related equipment inventory. Responding to Emergency situations as needed. Reducing downtime, increasing team productivity, and improving network performance.

Randburg, Gauteng, South Africa

Responsible for running projects to completion and reporting on progress, as well as acting as an expedient, stop-gap or ad hoc resource whenever workloads spike.ResponsibilitiesSuccessfully led complex migration projects while continuously developing CoreView to address specific client needs and driving user adoption. Providing exceptional third-line support. Build trusted advisor relationships with clients, leading to additional business opportunities. • Led 4 complex migration projects, including Office 365 tenant-to-tenant, on-premises to cloud, and domain migrations.• Created comprehensive technical documentation, including Work Breakdown Structure, reports, project planning, and prerequisites.• Proficient in CoreView administration and development, specializing in building workflows and custom actions.• Conducted technical, project kick-off, and presales presentations, and provided comprehensive reports following security assessments.• Conducted security baseline assessments, providing detailed reports and assessments.• Acted as an efficient and flexible resource for the migration and implementation team, offering expedient support, stop-gap solutions, and ad hoc assistance.Select ProjectsCompleted several complex cross-forest migrations for a large local bank, a large European catering company and more. Completed a cross-tenant migration, and was active in the upgrade/migration of Exchange server for a Reserve bank. Developed, supported and promoted the adoption of a management platform called CoreView. Tools UsedCoreView, AvePoint Fly, Quest Binary Tree Migrator Pro (Quest ODM), PowerShell, Cyber Security Assessment Tool (CSAT), Microsoft Admin CentreHonors & Awards• Exemplary Teamwork and Attitude - Celebrated my consistent, positive influence and collaborative spirit that enhances team success and workplace morale.• Anchor Person Award - Recognised my dependable presence and guidance, ensuring the stability and direction of our team.

Johannesburg, South Africa

• Administer Microsoft Office 365, handling user OneDrive, Group Memberships, and Exchange Online mailboxes, along with archiving and retention policies.• Manage Microsoft Azure tasks, including SSL Certificates, custom domain setup, and more.• Monitor and administer Active Directory, server, Group Policy, and permissions.• Ensure server health and performance to prevent unscheduled downtime, troubleshoot issues, and conduct capacity planning.• Oversee backup administration using Microsoft Data Protection Manager and Veeam, adhering to SLAs for data restoration.• Develop and maintain a Disaster Preparedness and Business Continuity Plan, conducting regular testing and reviews.• Managed and supported 20+ Microsoft servers (Exchange/File/SQL) to ensure 99% or better uptime.• Configured, supported, and enhanced the IT infrastructure, emphasizing availability, reliability, scalability, security, data confidentiality, and system integrity.• Provided 3rd line technical support to ensure the smooth functioning of IT systems.Achievements• Received CEO award for contributions to technological advancement.• Orchestrated robust disaster recovery plans to fortify the company against potential disruptions.• Implemented meticulous backup administration to lower vulnerabilities and reduce operational disruptions.Projects• Exchange Server Migration: Seamlessly transitioned from version 2003 to 2010 then to Exchange Online.• Azure and Office 365 Migration: Pioneered the company's journey into the cloud, migrating critical services and servers, perfecting their performance and accessibility.• Network Revamp: Orchestrated a major overhaul of network infrastructure, significantly improving speed and reliability, marking a leap forward in connectivity.• Cybersecurity Fortification: A continuous endeavour to reinforce the company's cybersecurity posture, ensuring compliance and governance standards were met and exceeded.

Kramerville, Johannesburg, South Africa

CEB Maintenance specializes in on-site maintenance agreements, per-call maintenance, and depot service for Point-of-Sale equipment. They cater to some of the largest retail chains in Southern and Central Africa.ResponsibilitiesNetwork Systems Management• Oversaw and integrated network systems within the branches' IT infrastructure.• Provided comprehensive support and guidance to users across the system.Equipment Monitoring and Maintenance• Conducted regular monitoring and maintenance of Call Centre systems to ensure optimal functionality.• Addressed equipment and service issues promptly to uphold efficiency.Business Process and System Analysis• Collaborated with departments at all levels to analyse business processes and systems.• Implemented improvements to enhance overall services through efficient IT technology utilization.Project Management• Led end-to-end project management for IT solutions, covering design, budgeting, development, testing, and implementation.• Ensured adherence to time, budget, and scope constraints for successful project delivery.Projects• Implementation and integration of a BlackBerry Enterprise Server, into existing Exchange and AD, to manage the company's Smart Phones.• Migrated servers from 2003 to 2008, and developed and prepared for Windows 7 Migration, of 385 workstations nationally, from Windows XP.• Implementation of VIP ESS, an extension of VIP Payroll that allows staff to print their payslips, check overtime, print IRP5 forms, request leave, and more.Seamless Server Upgrades• Successfully upgraded servers without disrupting daily operations.• Ensured a smooth transition to upgraded systems for uninterrupted workflow.Windows OS Upgrade Initiative• Collaborated within a dedicated team to upgrade 385 workstations from Windows XP to Windows 7.• Maintained operational continuity throughout the transition, displaying effective teamwork and project execution.

Quellerina, Roodepoort, South Africa

ALTONet was one of South Africa's largest and most advanced ISPs, providing ultra-reliable and fast web hosting and internet access packages.Developed solutions to unique client requirements and then, directed technical staff through its implementation.Responsibilities• Led customer-facing technical discussions for new internet connectivity and web hosting projects.• Performed site inspections and supervised installations, coordinating third-party suppliers.• Proposed, designed, created and presented proposals, demos, and proofs-of-concept to various audiences, from engineers to financial managers.• Project Management: Coordinated the diverse teams required to implement the larger projects, to ensure the projects were completed correctly, on time and within budget.• Performed onsite wireless signal testing.• Advised and assisted support staff in certain specialist areas.• Basic Website development and maintenance.• Installed and configured equipment onsite: routers, modems and Wi-Fi network security.• Assisted with the drafting of marketing strategies for the business.• Managed and reported on the sales pipeline.• Consulted with clients. Developed solutions to unique client requirements then, direct technical staff through its implementation.• General Office Administration: Monitoring and mentoring technical and creative staff. Projects:• ADSL VPN, with automatic failover to iBurst, with user management for a large manufacturing company.• VoIP telephony implementations using WiMAX technologies. Technologies Used:• Voice over Internet Protocol (VoIP).• Wireless networking: WiMAX, 3G/HSDPA, iBurst and WiFi.• Diginet, ADSL and ISDN circuits, and required routers and modems.• Linux and Windows Server Technologies: Email and Domain hosting.• FTP clients and servers.• Microsoft Windows XP & Vista.• Microsoft Office 2003.• Dreamweaver and Photoshop.

Fourways, Johannesburg, South Africa

Boutique Internet Service Provider delivering custom network solutions; internet connectivity, Cloud Migration, Web Hosting, Network Security, VoIP and Data Backup services.Resource management, customer service, installations, sales, and revenue growth.Responsibilities• Manage the resources necessary to pilot all projects successfully.• Maintain appropriate standards of communication, and service, to all customers to anticipate, and meet their current, and future needs, and call on allotted customers monthly.• Initiate, coordinate, and supervise the installation of equipment and network cabling at client's sites.• Coordinate the technicians and liaise with the clients to complete the setup of the VPNs, Firewalls, and related services.• To develop sales and technical proposals to meet customers' needs, and identify potential needs for the company’s services, in conjunction with the sales and technical directors.• Manage resellers to increase market penetration and sales revenue.• Organize all sales efforts, potential customer sales, and related activities relating to revenue objectives.• Increase sales volumes and enhance sales potential through personal selling efforts. Projects• Managed the rollout of a multi-line, redundant link, connectivity solution nationally for Aeon SA and Fraser Alexander.• Coordinated a project pilot to install a high-speed Wi-MAX network in a rural branch of Fraser Alexander. Researched technologies, arranged for the area to be surveyed, including Arial Photography, and negotiated costs with the client. Technologies used• Microsoft Outlook, Excel, Word, Visio and Project 2003• ConceptDraw MINDMAP Pro.• Linux.• Routers and ADSL Modems

Bryanston, Gauteng, South Africa

An Autodesk-accredited reseller and training centre, for the mechanical industry.Consulting, sales, support, and innovation.Responsibilities• Consulting with clients and potential clients to establish the hardware and software needs for their business. Carrying out studies about possible changes or improvements and estimating costs of products.• Generating customer interest in the Autodesk range of products.• Keeping customers informed of new product developments and IT innovation opportunities.• Devising appropriate systems for customers' needs, including both software and hardware options.• Developing tender proposals and Autodesk solution cost options for customers.• Providing after-sales support.• Supported and maintained internal IT infrastructure.• Participating in product development, marketing and client education activities and training.• Promote the sale of the Autodesk suite of software products as well as company service offerings. Projects• Move Mechanical Engineers and Design Draughtsman from a 2D drawing environment to a 3D Parametric Modelling one. Technologies used• Microsoft Excel and Word.• ACT! 6 CRM Database.• Autodesk AutoCAD 2003, Inventor Series 8 & 10 and AutoCAD Mechanical 2003 products.• Microsoft Windows XP.

Gallo Manor, Gauteng, South Africa

An Autodesk-accredited reseller and training centre, for the built industry.Responsibilities• Managed key accounts, maintaining high service and delivery standards.• Fulfilled both a technical and sales role.• Managed the sales team.• Instructed and trained new employees.• Contributed to the maintenance of the company's website.• Authorised and Generated Product Keys for customers of companies' own in-house developed software.• Coordinated the planned, prepared and led the implementation of all projects.• Installed, and configured, Autodesk's Computer Aided Design (CAD) applications into the Drawing Offices at the client's premises.• Provided both telephonic and onsite support to AutoCAD and AutoCAD LT users.• Oversee sales utilising sales-tracking software.• Maintained data integrity and developed CRM database further.• Consulted with clients to develop solutions to address key business issues, meeting all their needs and exceeding their expectations, utilising my knowledge of products and services.• Active in the formulation and implementation of organisational policies.Projects• Moved Architects and Draughtsman from a 2D drawing environment to a 3D Parametric Modelling one.Technologies used• ACT! 2000 & 6 CRM Databases.• Quickbooks Accounting Software.• Microsoft Excel and Word.• Autodesk AutoCAD & AutoCAD LT 2002, Architectural Desktop 3.3 and Revit.• Microsoft Windows 2000 Desktop and Server.

Acton, England, United Kingdom

Gather pricing, recommend solutions, draft technical briefs, respond to queries, coordinate sales and technician’s efforts, and follow up on order fulfilment and delivery.Responsibilities• Gather pricing and prepare proposals on behalf of the Sales Representative.• Recommend solutions.• Draft technical briefs explaining layouts, cabling, equipment and services required.• Respond to customer queries and delegate to correct resources.• Follow up on the progress of projects and client requests, ensuring customer satisfaction.• Coordinate sales and technician’s efforts.• Follow up on order fulfilment and delivery.Projects• Actively involved in the initiation of an e-commerce website service. Technologies Used• Microsoft Excel and Word.• Siemens PCs.

Sandton, Johannesburg

On-site service, technical support, PC assembly, networking, training, project involvement, custom server hardware, assembly line formulation, and retail store facility setup. Responsibilities• Go on-site to service and repair clients' crucial systems.• Provided telephonic and carry-in technical support to dealer channel. • Assembling and servicing PCs, File Servers and Notebooks.• Compaq, HP, OKI and Samsung product knowledge, technical support, and field service experience.• Supported MS-DOS, Windows 95, 98, and NT operating systems.• Supported Microsoft Office 95; Word, Excel, Outlook, Access, PowerPoint.• Internet-connections setup, Internet usage.• Database management, design, development and implementation• Trained both the company's staff and customers.• Supervised activities of production/assembly line and Customer Care Desk staff.• Assisted at computer fairs in a consultancy capacity. Projects• Pivotable in the establishment of Tarsus' in-store upgrade centres. These were situated within Incredible Connection, Office Mart and Waltons retail stores. My contribution was the selection, training and development of technical personnel.• Actively involved in the establishment of an assembly line for Tarsus' brand of PCs.Technologies Used• Hardware: File Servers, PCs, Notebook PCs; Laser, Inkjet & Dot Matrix Printers.• Operating Systems: MS-DOS 5 & 6.x; Windows 95, 98 and NT.• Business Applications, especially Microsoft Office.• Networking in a Windows Environment. • Network Design, network implementation. HP, Intel and Olicom Product knowledge.Honors & Awards• Achievement Award (1998) Recognised for Outstanding Performance

Witwatersrand Medical Command

Responsibilities• Soldier; defend our country against attack, and stand guard at the Military Base where I was stationed.• Medical Officer; provide life-saving first aid to both civilians and members of the Armed Forces.• Driver; drive both military and civilian ambulances, in the event of an emergency.• Nurse; assist in Theatre and general ward duties.• Dental Chair-Side Assistant; assist the Dentist, including taking moulds of patients' teeth and oral hygiene.• Dental Lab Technician; Mould various orthodontic items including crowns, bridges, etc.Military Medic; assist with the dispensing of medications within the military pharmacy.

Weltevredenpark, Roodepoort

Responsibilities• Monitor stock levels and place orders, ensuring food is always fresh.• Supervise the day staff and the preparation of food for the evening rush.• Dispatch delivery drivers.• Assist with evening cash-up and banking.Software used: Proprietary order taking system