Patrick Warero Email & Phone Number

Denver, Colorado, United States

• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Worked with customer service supervisors to resolve customer concerns on a daily basis.
• Tackled troubleshooting and problem resolution to support end-user technical issues.
• Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
• Monitored service orders to completion and closed service tickets.

Castle Rock, Colorado, United States

• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
• Worked closely with team members to meet or exceed all customer service requirements.
• Engaged users and answered questions on website and in forums.
• Identified and solved technical issues with a variety of diagnostic tools.
• Described solutions to customers accurately and persuasively.
• Removed malware and viruses from laptops and desktop systems using specialized software.

Castle Rock, Colorado, United States

• Managed Inventory
• Audit other store locations
• Answered customer telephone calls promptly and in an appropriate manner
• Followed merchandising guideline to present visually appealing displays
• Recruited interviewed and hired individuals who would bring passion and dedication to the position at hand
• Cleaned and organized the store, including the checkout desk and displays

Castle Rock, Colorado, United States

• Prepared merchandise for sales floor
• Kept work areas clean and neat at all times
• Greeted customers and ascertained customers' needs
• Organized racks and shelves to maintain the visual appeal of the store
• Worked collaboratively in team environment.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.