• Help customers achieve the business value they seek from Experience-led, multi-cloud solutions leveraging the Salesforce ecosystem• Define, shape, and propose solutions for our clients and continue to own the relationship throughout the delivery lifecycle.• Collaborate with sales leaders to understand, analyze, and identify additional opportunities for client solutions• Serve as a trusted advisor to client leadership by developing and maintaining the big picture• Drive internal strategic initiatives focusing on digital transformation journeys and development

I work at the intersection of business development, account management, marketing, and client engagement within BCG’s most strategic telecom accounts. In this role, I am embedded as a key member of the account team in order to support the full range of activities required to deliver world-class results. I serve as a strategic thought partner and the chief of staff to the lead Partner on the account.

As a Senior Account Manager, I provided strategic and tactical oversight to 30 key accounts focused in the Oil & Gas Pipeline industry. By developing and implementing effective engagement plans that centered on customer relationship building to grow revenue, service utilization and mitigate risk.• Develop and oversee execution of account relationship road-map to deepen and widen client relationships at executive level• Establish recurring call and meeting schedules with executives and key stakeholders to push through critical strategic initiatives• Develop and present business cases to executive leadership to increase utilization and adoption of ISNetworld suite of products• Identify, manage, and prioritize up-sell opportunities and track to closureProject Supervisor• Facilitate the Change Management Process for updates to ISNetworld • Write requirements for the developers to follow • Responsible for execution on projects • Create and maintain project and process flowcharts/diagrams • Have a working knowledge of additional products/tools/features in ISNetworld • Monitor TFS to ensure that bugs and tasks are being completed in a timely manner • Complete testing of product updates based on assigned projects • Participate in Usability Group Meetings • Mentor other team members and provide feedback on work as necessary • Manage additional/multiple projects that run simultaneously • Proactively analyze and bring forth ideas for continuous improvement • Support and participate in the organization’s Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting QMS objectives

Conduct business development efforts to increase cliental Work with current bank clients to manage and extend relationships Provide existing clients with customer service Create financial plans for clients to help achieve financial goals

Provided customer service for 401k accounts Developed on-going analysis for investment options in client accounts Researched current market and economic trends to adjust client portfolios Established business development plan to meet client/business objectives Advanced and maintained existing client relationships

Worked as a financial consultant to fulfill client objectives Managed current client relationships for customer service related issues Analyzed individual stocks to present to current/new cliental Developed plan to create new business