Retail Banking Dept. Head
CurrentTo establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis. Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Managers achieve targeted growth objectives.Conduct competitor analysis, market analysis and research, customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of retail banking offeringsContribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue. Work in collaboration with the service quality management department to define and improve retail service delivery standards. Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required. Also experienced in conducting business cooperation between banks and insurance company, negotiating with insurance company related to pricing etc.