• Conducted high-quality lessons for music students of all ages• Specialization in advanced Guitar lessons, and intro lessons in Piano, Ekelele, Bass, Singing, and Home Audio Production• Demonstrated continuous research and practice on various and instruments and music theory• Created detailed and comprehensive lesson plans for students• Designed courses on specific types of guitar approaches and theory, via company website and blogs, and integrated into student lesson plans• Creation of daily lesson reports via digital journaling and goal tracking• Fullfilment of quarterly student progress reports• Facilitating student concerts and events, including crowd particpation, student direction, stage setup and tear-down, and general hosting duties• Social media management, inlcuding newsletter creation, networking with clients, musicians, and community members

• Training in and daily use of SAP to check material pricing, material location, material movementhistory, create goods issues, and create goods receipts• Received inventory from vendors, barcoded, and accurately placed on shelves• Confirmed valid Material Safety Data Sheets for every environmentally relevant warehouse material, and contacted vendors as well as used internet research to obtain up to date and valid documents• Extensive use of Excel to catalogue and organize Material Safety Data Sheets• Compiled client orders and served clients as required• Performed regular cycle counts and confirmed inventory locations• Participated in yearly physical inventory counts• Managed warehouse’s inventory of stationary, including stocking and ordering inventory as well as placing client stationary orders through Grand and Toy OfficeMax

• Researched products to suit customer needs and encourage sales• Responsible for inventory levels• Worked independently• Maintained general appearance of the store, including organizing, dusting, and facing• Promoted a wide variety of products based on research• Conducted tastings, providing an upfront opportunity to encourage products and sales• Opened and closed the store independently• Worked and balanced the cash register for cash, debit, and credit transactions

- Contractual work through CLA Personnel• Designed multiple spreadsheets for use as daily reports to be presented in bi-weekly meetings• Issued vehicle parts orders and generated queries while operating with the City of Ottawa’s M5 network service• Extensive daily use of Microsoft Excel and Outlook• Prepared and submitted daily reports• Performed general data entry duties

• Promoted from previous positions at The Source• Performed general managerial, retail, and sales responsibilities and practices• Consistently met and surpassed company targets, leading to several promotions within the company • Assumed responsibility and accountability for store performance and employee actions• Daily analysis of sales and operations reports to successfully adjust business practices• Communicated with other stores and managers on a daily basis via phone, e-mail, text message, and Blackberry services• Conducted the recruiting, interviewing, and hiring process• Prepared daily planners outlining employee daily tasks and goals, store performance updates, and corporate updates• Created observation reports to document opportunities to generate employee improvement • Provided daily coaching of the staff on best practices and standard operating procedures, resulting in individual employee success• Held daily training sessions with employees to improve skill sets• Attended and participated in weekly conference calls with district managers• Created staff schedules based on staff availability and store traffic reports• Conducted thorough, timely, and accurate quarterly store inventories

- Promoted from previous position at National Car Rental• Manager during the first several months of the branch’s existence, and successfully built the client base and standard operating procedures• Successfully built and maintained relationships with clients based on professionalism, excellent customer service, honesty, and trust• Assumed responsibility and accountability for all decisions, transactions, and interactions• Instituted and maintained new policies and standard operating procedures• Supervised service attendants, as well as delegated tasks and responsibilities• Processed transactions on credit cards up to amounts of several thousands of dollars• Provided customer service to clients from six different continents• Competed directly with other companies to win clients via competitive pricing and superior customer service• Communicated with clients via e-mail• Validated identification to prevent fraud• Trained new employees on standard practices to be successful, fully operating team members• Created staff schedules to the satisfaction of employees• Completed daily tasks using Microsoft Outlook and Excel

• Researched products to suit customer needs and encourage sales• Responsible for inventory levels• Worked independently• Maintained general appearance of the store, including organizing, dusting, and facing• Promoted a wide variety of products based on research• Conducted tastings, providing an upfront opportunity to encourage products and sales• Opened and closed the store independently• Worked and balanced the cash register for cash, debit, and credit transactions

• Provided friendly, professional, and knowledgeable customer service• Upheld a professional demeanor as a government employee• Encouraged sales and provided excellent customer service, using product knowledge in conjunction with customer desires• Performed general cashier duties• Created product displays• Requested ID as proof of age and to prevent credit card fraud• Used the computer system to track and maintain inventory levels, and to locate products• Worked on a call-in schedule, committing free time to the possibility of work • Prepared product orders for licensees• Completed the optional Product Knowledge 1 training course, outside of work• Attended various unpaid, outside-of-work product launches and tastings as a member of the Liquor Distribution Branch and representative of the store• Worked in the store warehouse, organizing different product sections and ensured sales floor products were always fully stocked• Worked as a team player to achieve goals efficiently and effectively