Patrick Weisz Email & Phone Number

Austria

Wien, At

Responsible for a seamless, service-oriented and resilient IT operations (RtB) for around 300.000 customers and our bank branches in over 1.700 Austrian post offices and partner locations. Overseeing the IT-Run areas of IT Service Engineering & Management, IT Change Management, Workplace, Infrastructure & Cloud Engineering (Corporate & Banking), Vendor Management as well as Business Continuity Management. Leading strategic initiatives and managing projects to enhance automation, optimize efficiency and elevate service quality (e.g. introduction RPA, AI solutions). Passionate about maintaining high standards, customer-orientation and continuous improvement to strengthen bank99's operational excellence and customer experience.

Responsible for operating, developing and securing the IT landscape with a strong focus on building an efficient retained organization (IT Operations & Service, IT-Security, IT Project & Change Management, Solution Architecture & Design, Delivery, Release- and Test Management, Vendor & Ressource Management, Business Continuity Management)Reference projects: Implementing a sustainable credit card product with a fully recycled plastic card, tracking of ecological CO2 footprint and turnover based tree-planting initiative, Developing concepts, architecture and vendor strategy for A1 Bank AG‘s migration to a new, state of the art core banking ecosystem with Avaloqs banking platform hosted in the public cloud (including new solutions for an interactive one-stop-onboarding, KYC processes and identification options, AML/Fraud, MFA/SCA and self-service online banking apps)

Responsible for IT development - from requirements engineering to the handover into IT operations (Fields: Onboarding, Core Banking Backend, Credit Card Issuing & Processing, Reporting) - with internal departments and external suppliersEnsuring compliance, monitoring and continuous improvement of information security (preparation for ISO 27001 certification, ICS controls, security policies and reviews)Reference projects: Introduction of the A1 Mastercard credit card, customer migration from credit card scheme VISA to Mastercard, mobile payment with Apple Pay, video identification for bank customers, implementation and rollout of reporting solution Qlik, implementation of a digital onboarding solution including end to end tracking of applications (marketing campaigning to customer lifecycle & risk management)

Monitoring and reporting of the performance of external and internal service providers (OLAs, SLAs)2nd level support for application landscape of paybox Bank according to ITIL framework (Incident & Problem Management)Technical project management (requirement engineering, managing the technical implementation with classical or agile approach, test preparation and test support) - mediator between internal departments and external suppliersRelease- and testmanagement for releases of the core banking system Planning, conception and ongoing tracking of operational IT security measures (vulnerability scans, firewall management, access reviews, penetration tests)

Master Of Science In Engineering (Msc), Business Informatics

Master Of Arts In Business (Ma), Integrated Risk Management

Bachelor Of Science In Engineering (Bsc), Integrated Safety And Security Management

Matura (Ing.), Information Technology