Patrick Wells Email and Phone Number

Created a new team, designed to drive value for SAP's premium cloud customers across business solutions and platform. ∙ Led and oversaw the design and creation of microservices for SAP's premium cloud customers with highly rated customer outcomes measured through customer experience and customer adoption rates. ∙ Ideated, designed and architected tools for SAP's premium cloud customers that automated quarterly delivery of customer specific adoption plans to help Customer Success Managers (CSMs) drive feature consumption. ∙ Drove a robust content explosion that led to a thriving private community for SAP Premium cloud customers with enhanced exclusive content and highly measured customer views. ∙ Delivered expert-driven webcasts to educate our customers on the latest innovation and life cycle topics, producing an attendee NPS of over 90%. ∙ Built an internal CSM multiplier forum that provides solution- and module-specific rapid answer forums with thousands of solutions provided monthly. ∙ Ideated and designed a large scale transactional Qualtrics experience programs at SAP, helping ensure meaningful customer touchpoints and allowing for constant evolution at the speed of cloud. ∙ Ideated and designed an adoption accelerator using SAP's education platform that will allow SAP premium cloud customers to have ready made preconfigured demo environment with customized enablement walk-throughs for features coming with new releases.

Leading the support deliver teams of SAP NS2 as a superior provider of OnPrem, Cloud, and Preferred Care support for SAP customers with special security requirements.

Helped SAPs largest customers lower costs of ownership, improve business processes operations and drive speed to innovation.

Leading SAP Mission Critical support teams globally to deliver speedy Root Cause Analysis and superior customer service through tools, processes and training.