Patrick Whalen Email and Phone Number

Determine residential glass pricing for individual homeowners, contractors, and volume builders based on drafted blueprints, drawings and field personnel information. Negotiate pricing and contractual agreements with individuals, contractors, and volume builders. Coordinate measuring, installation and final payment schedules for small and large projects.

Assessing residential customer wants and needs through communications, visual inspection, and validation of product specifications. Customer and client relationship building in residential glass, including shower enclosures, mirrors, replacement windows, and solar screens.

Manage Quality Control Laboratory and associated equipment. Provide customer support including responding to and resolving customer complaints through review and accurate interpretation of sample test data. Contribute to process controls, procedures and documentation. Assist in maintaining ISO Quality Management System.

Coordinate materials procurement and the manufacture of electronic circuit card assemblies, mechanical components, and electromechanical assemblies to support low-rate production of various system units. Schedule and coordinate work flow between assembly, engineering, and test activities to expedite production of components using both in-house technical assembly staff, and external vendor resources. Write purchase requests for procurement of various components required for assembly, including integrated circuits, passive electronic components, machined mechanical parts, and various materials. Specify, write, and manage procurement contracts for outside vendor production runs of circuit card assemblies and electromechanical transducer assemblies. Reconcile technical issues with parts lists and engineering documentation, and track issues and/or deviations by production run. Coordinate and/or perform quality control inspection and acceptance testing for circuit card assemblies and system components. Troubleshoot quality defects and make process changes necessary to eliminate defects. Track schedules for component procurement, assembly, and testing, and report status by project. Facilitate and lead continuous improvement and group problem solving activities to refine production quality control processes.

Coordinate team schedules, verify component specs and negotiate prompt deliveries to meet schedules, ensure group compliance with NPI checklist, maintain calibrated equipment library.Design Support Technician - Assist PCB Designers R&D personnel in the development of cutting-edge measurement and control devices. Edit, verify and approve schematic drawings.CAD Librarian - Maintain, verify and edit component libraries in excess of 2,000 parts. Verify and approve submitted parts against Manufacturer datasheets and project requirements.Database Administrator - Develop and maintain Microsoft Access Metrics database using to track personnel performance and department workload as well as a database to track calibrated equipment.

Maintained and updated a library of more than 2,000 individual electronic CAD parts and assisted in the development of several major overhauls to the system due to changing software requirements.Designed, documented and implemented numerous process improvements within the PCB Services Department. Result: Our department process time reduced from 1 week to 2 days for most requests.

Troubleshoot and repair cellular and cordless telephone circuit boards to the component level. Establish a training regimen to ensure all line operators understood the scope of their duties.Upon successful training at a manufacturing location in Germany, I brought that knowledge back to the Austin, Texas plant and was an instrumental player in the setup, test and verification of a cellular phone manufacturing line. I instituted a training program and assumed responsibility for the training of all associated operations personnel and developed a real-time training and operations tool using Microsoft Power-Point.

Troubleshoot and repair avionics and cockpit controls to the component level and refurbish cockpit equipment.

Led the restructuring effort to revive a failed repair and calibration program aboard the USS Hoist while serving as the Electronics Materials Officer. Under my supervision, our department worked together to score a 98% readiness level during underway replenishment inspection in Guantanamo Bay, Cuba. This was the highest departmental score aboard the ship during this inspection.

Maintain, Troubleshoot and Repair shipboard communication and navigation equipment to the component level. Maintained entire shipboard inventory of Calibrated test equipment.