Patrick Whaley Email & Phone Number

Responsible for managing and delivering all internal communications activity in line with the Trust’s overarching marketing and communications strategy, brand guidelines and in-house style. This includes newsletters, intranets, websites, social media channels and events.Main duties include:Develop, implement, and evaluate communication strategies and plans to support the successful delivery of the Trust’s strategic objectives and services. Promote and protect the Trust’s reputation, both internally and externally, and support its vision to be a recognised centre of excellence.Maintain and support the development of effective communication channels and systems throughout the organisation. This includes e-communication channels such as social media platforms, as well as the Trust’s intranet and external website – with the responsibility to make decisions on content, information, the best method to deliver that information, and to make sure the sites meet the requirements of the audience and stakeholders.Assist and deputise, where appropriate, for the communications manager and work closely with senior managers and staff – clinicians and service managers; partner agencies (across the health sector and wider public sector), as well as journalists from local and regional media and suppliers.

Fixed term role covering maternity leave. Based in the communication, consultation and engagement team. Tasked with delivering integrated high level marketing campaigns and activity across council services. Varied role which included planning, development, implementation, delivery and evaluation against timescales and budgets.

Nationwide, United Kingdom

I led, designed, developed and delivered the marketing and communications strategy for internal audience. I managed and delivered all internal communications activity for my employer in line with the central marketing and communications strategy including newsletters, intranets, websites and social media channels.Designed, coordinated and managed many campaigns – targeting different groups on themes as diverse as information security, equality and diversity, health and wellbeing, and digital skills.Managed the day to day running of two intranets with the responsibility to make decisions on content, information, the best method to deliver that information, and to make sure the sites meet the requirements of the audience and stakeholders.Helped to define, develop and maintain a competitive brand position to support business objectives and contractual targets.Provided support for many events, ensuring this is done in a consistent way and key messages are communicated.Managed the print and design process for marketing materials; working with suppliers, designers and printers within strict budget and deadlines to produce marketing materials – ensuring they are produced on time and to agreed quality standards. I also regularly wrote both creative, design and print briefs.Experienced in working alongside PR professionals and agencies and Public Affairs teams to explore, develop and agree approach and media strategy – this included crisis management communications.Know the importance of two-way communication; embracing digital channels; employee engagement; and celebrating success.Big believer in social amplification.

Nationwide, United Kingdom

A wide-ranging role taking in all aspect of marketing including, internal, external, digital and social media, and Public Affairs.

Nationwide, United Kingdom

Designed and implemented business processes to help improve internal systems and delivery of high profile employment and training programmes. This included liaison and engagement with external stakeholders to deliver government initiatives and internally with senior management; ensuring processes are fit-for-purpose, properly documented, regularly measured and continuously improved.My duties required me to drive for continuous improvement through construction of efficient, creative processes that allow the business to work smarter; enable revenue to be safeguarded through compliance controls and monitoring; and support the achievement of targets resulting in increased revenue.

Nationwide, United Kingdom

Ensured organisational compliance and conformance with the Data Protection Principles, including, reviewing the Data Protection Policy on an annual basis to ensure accuracy; acting as a central resource for Subject Access Requests, ensuring compliance with Data Protection laws; assisting with investigations into complaints about breaches of the Act and undertake reporting / remedial action as required ; maintaining a log of any incidents and remedial recommendations and actions; and conducting audits on departmental compliance of the Data Protection Act as require

Nationwide, United Kingdom

Part of a team with nationwide responsibility for service delivery to all employees and compliance assurance of between 80 and 100 operational contracts of varying monetary values (up to multi million pound).My main duty was to manage compliance to ensure contract requirements are met and met efficiently across Working Links.My main duties included:• Assuring compliant processes for all contracts and to minimise business risk.• Providing expert compliance advice and support for contracts.• Developing, managing and reviewing compliance metrics.• Relationship management with internal and external stakeholders.• Ensuring accuracy of data and timely deliverance to external and internal key stakeholders and funders (this included government departments).• Managing and reviewing the accuracy of compliance information supplied to the organisation.• Reviewing and analysing external and internal Inspection Reports as well as undertaking internal audits.

Tees Valley, United Kingdom

Promoted to lead and subsequently managed the Employer Services team during line manager’s secondment. My main duties included:• Leading, motivating, developing and performance manage a team to improve, increase their capability and deliver against their targets.• Undertaking regular caseload reviews with Consultants, prioritising those who are underperforming so that all consultants have the capability to deliver according to our customer service standards.• Ensuring performance is delivered to quality, compliance and contractual requirements. • Making sure customer service standards are understood and observed by the team.• Managing day to day contact with key stakeholders at a local level.

Tees Valley, United Kingdom

My role was to support unemployed candidates in finding long term sustainable employment. My duties included:•Delivering performance against agreed sales, service and quality KPIs.•Maintaining a good understanding of the local / regional labour market to inform targeting of sectors, employers and clients.•Promoting the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity. •Building relationships with key local employers and managing the co-ordination of a response to their requirements.•Employer visits and attending networking events.•Pre-screening candidates.•Hosting regular job focused events and group training sessions.•Maintaining CRM and vacancy data to a defined quality standard.

Durham, Tees Valley And North Yorkshire, United Kingdom

I worked with schools to solve their employment/recruitment problems; specifically to find suitable staff, and to provide teachers and educational support staff with the right job. I specialised in working with Special Needs schools (SEN) and attained a Manual Handling qualification in order to work with SEN pupils. My main duties included:• Conducting formal and informal interviews.• Client liaison including school visits.• Building, developing and maintaining relationships with clients and candidates.• Sales calls, marketing, finding and developing new business.• Mentoring and training staff.• Preparing for external Ofsted inspections and audits for Dfes Quality Mark.

Bachelor Of Arts (Ba), English Literature (British And Commonwealth)

3 A-Levels

10 Gcses