Patrick Whitaker, Mba Email & Phone Number

Mountain View, CA, US

- Responsible for managing the customer life-cycle from deployment to renewal, cross-sell + up-sell for a $6.5 million dollar book of business ( NRR 275% FY 23) - Manage 10-15 enterprise accounts ( DOD, State, and Corporate Partnerships) - Leads full sales cycle for annual/ multi year renewals - #1 ranked CSM in NARR for the entire company in FY 23.

Riverdale, Maryland, US

- First enterprise/large scale CSM hired at firm - Manage 40- 50 Enterprise clients full account lifecycle, including implementation, Quarterly Business Reviews, expansion and renewal opportunities.- Work directly with our Enterprise customers, including administrators and c-level executives to ensure they're optimizing the value of our learning and.

Redwood City, California, US

• Manage data center implementations for new and existing clients, working cross functionally to deliver services in the agreed upon time frame and according to client expectations
• Lead internal collaboration sessions to ensure quality assurance and control during the planning and implementation
• Manage customer relationships by serving as a primary point of contact for 80-90 enterprise accounts
• Independently own and resolve a wide range of complex infrastrucure client requests and account issues
• Educates and orients customers in Equinix policies and procedures and customer facing support and ordering systems.
• Conducts in person customer meetings and Quarterly Business Reviews

Austin, Texas, US

-Increase revenue and retention by meeting and exceeding quarterly revenue goals -Build long-term partnerships -Provide support to existing, mature client base by working directly with client decision-makers and budget-holders -Educate clients on all existing and new product offerings at Indeed -Analyze and measure clients’ success and ROI from Indeed.

New York, NY, US

- Prospecting and cold-calling doctors across a range of specialties and geographies to generate revenue for ZocDoc- Managing and tracking sales activity in Salesforce to optimize management of leads and centralize all relevant lead generation and prospecting activity- Plan strategy and approach for targeting (and closing) Doctors in Philadelphia, Miami.

St. Louis, MO, US

- Responsible for profit and expense spreadsheet, depreciation, calculating and increasing profit, and marketing to major and minor accounts.- Obtained and sustained a high level of customer service on a month to month basis. Succeeded by completely satisfying over 80% of customers for consecutive months.- Managed a fleet of as many as 200 vehicle while.

Bronx, New York, US

- Actively verified and updated accuracy of agreement information in Archtics- Utilized the capabilities of Microsoft Dynamics CRM while generating new client leads - Executed projects using Microsoft Excel and Archtics for Yankees Premium suites, services, and ticket operations

- Promoted game awareness to over 6,000 students for all department major sporting events- Responsible for creating target specific sporting & entertainment events - Created enthusiastic atmospheres amongst the crowd, engaging the student body and building a highly motivated involved audience- Conducted marketing campaigns to strategically promote sports.

- Enhanced customer satisfaction and customer loyalty by providing information in a timely fashion - Influenced customers to obtain membership by providing superior customer service and knowledge of the extensive programs available - Provided customer service to YMCA members via phone and in person interactions

Member of Hampton University's New Jersey Pre -Alumni ClubNAACP Community Service Division

Master Of Business Administration (M.B.A.), Marketing

Bs, Sports Management