● Monitor Social Media platforms including Facebook, Twitter, automotive enthusiast forums as well as others, and identify opportunities to engage with customers and deliver superior customer support and brand engagement● Manage existing case load, complete follow-up tasks and achieve operational metrics● Adhere to standard work processes and contribute to efficiencies and improvements when possible● Proactively identify sales leads and educate in-market customers on product functionality and services● Respond to customer enthusiasm posts in order to increase conversation, page participation and build a closer connection with customers● Effectively and accurately document customer interaction● Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.● Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required● Provide exceptional service to all internal and external customers● Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach● Utilize correct tools to efficiently manage concurrent activities

As the Marketing Director at The Business Packager, I blend creative vision with strategic insight to shape our company's narrative and enhance client engagement. My role involves:● Strategic Messaging: Developing and implementing the overarching message, ensuring it's impactful and consistent across all platforms.● Client Account Management: Providing personalized management and nurturing relationships to ensure exceptional client experiences.● Design Supervision: Overseeing the creative presentation of products and services on our website for maximum appeal and clarity.● Customer Onboarding: Facilitating the integration of new customers into our platform, focusing on personalized service and smooth transitions.● Market Research: Conducting in-depth market analysis to influence key decisions in inventory, pricing, and overall marketing strategy.● Collaborative Strategy Development: Working closely with management to create and implement strategies for customer retention, operational efficiency, and revenue growth.● Workflow Automation: Utilizing tools like HubSpot to design and implement automated workflows for efficient lead management.

● Use market research to understand the sales trends of EMMA International’s clients as itrelates to competitors.● Develop advertisements and measure metrics that will translate to increased sales.● Understand how to use social media to convert sales successfully.● Measure EMMA International’s performance data.● Create relationships with industry professional, trade associations, and other pertinentorganizations.● Generate interest among new and existing clients via content driven campaigns.● Provide support for events.● Write blogs and produce white papers on industry trends within tight deadlines.● Have full responsibility for content of blogs, website, presentations and trainings.● Produce all kinds of marketing communications including but not limited to: content forwebsite, social media and marketing communications.● Produce content for webinars and presentations.

● Worked with major cellular companies Ready Wireless and US Cellular, and ran a social campaign for a roadshow.● Constantly used Canva to create marketing material for social platforms.● Created ad campaigns consisting of email chains, cold calling, and constant reach out via social media.● Focused on all aspects of how to grow social accounts● Ran the social accounts on all platforms using tools like HubSpot, Hootsuite, creating and posting content.● Experience with SEO platforms and optimizing company website's meta descriptions, Alt texts, keywords, Google Search Console, etc.

● WCT, Wing Certified Trainer, where I am responsible for training new employees upon hire● Provide excellent customer service skills whether in person or over the phone while taking orders● Handle customer complaints with a high level of professionalism and escalate issues as needed● Attend local food walks, parades, and schools for various marketing projects for the location