Patrick Wiedeman Email & Phone Number

New York, New York

Customer Experience:Provided detailed, personalized customer service to develop and maintain customer relationships while maintaining brand voice and tone. Ensured best-in-class knowledge of current research on feline health, diet, and behavioral science. Implemented strategic customer feedback to increase subscriber base and cultivate positive, ongoing relationships (3x growth in active subscriptions)Onboarded and trained new employees. Product development: Travel to fulfillment centers, inventory updates, relationship management, and quality controlResearch of and outreach to prospective manufacturers in the pet food industry (three partnerships created and maintained from leads)Product registration - registered new products and updated registrations and licenses with state Departments of Agriculture. Recruited and managed off-site contractors.

Brooklyn, Ny

Used sales data to accurately order product for highest grossing department Specialty department regionally. ($88k record daily department gross, $180-$225k weekly department gross) Exceeded projected sales by 200% including over $1.8 million total weekly store revenue. Improved accuracy of ordering to match space and customer demand by comparing data and inventory.Oversaw implementation of OTS rules for buying using Orderlink and Internal Sales SystemsDuties include compiling weekly sales report, maintaining department signage, manage time and delegated tasks to ensure efficient flow of product onto the floor.

Brooklyn, Ny

Duties included customer support, maintaining product supplies, inventory, production, and signage management. Chaired the committee for environmentally friendly initiatives.

Washington D.C. Metro Area

Ran a small team in a coffee/juice bar within the gym. Oversaw training, set scheduling, managed inventory and ordering, and made thousands of smoothies for a loyal customer base.