Patrick Williams Email & Phone Number

Romford

London, United Kingdom

Provided network support for a managed service provider. Day-to-day management of clients sites: Cisco ASAs, routers and switches. Monitored and troubleshot any site or client issues, providing technical support either over the phone, by email or through on-site visits. Configuring and installing/upgrading kit at new or existing sites. Mentored new members of staff; teaching them procedures, site designs and nuances etc.

Exeter, United Kingdom

Returned for a second period at the Trust, again performing 1st, 2nd and 3rd line support. Responsible for patching work across the WAN, configuring, upgrading and monitor¬ing the hospitals network infrastructure. Provided support and troubleshot network issues on-site and remotely.  Troubleshot wireless issues affecting laptops and Apple devices. Configured network kit for new sites being added to the Trust’s domain.

Devon And Cornwall

Analyst for a sub-contractor working for BT performing a VOIP network upgrade for the Royal Mail delivery offices in Devon and Cornwall.--Configuration upgrades for the sites various Cisco routers.--Completed reports on the suitability of future network upgrades as well as detailed studies of the current setup.

Exeter, United Kingdom

Member of a small team performing 1st, 2nd and 3rd line network support for approximately 7000 users’ and devices.-- Reorganised and developed the sites UPS monitoring setup, vastly improving the networks resilience against power failure.-- Achieved the successful installation and configuration of switches for the new campus-wide CCTV system.

Plymouth, United Kingdom

Worked for a regional newspaper checking and editing adverts and page layout before sending them to the press.

Bsc Computer Networks, Information Technology, 2:2

Emphasis in the first two years on practical Cisco training as well as establishing a broad understanding of modern computer systems.

Foundation Degree, Information Technology, Pass With Commendation